Air Export Agent

Scope of Position:

• In this position you would be responsible for coordination of outbound air freight from the Los Angeles region. This is done by working with airlines truckers our warehouse and other Expeditors offices.
• The key to success is proactive interactive and innovative customer service. Agents to use critical thinking skills to build valuable and customized solutions to various customer supply chains.
• This position is located within our Hawthorne office facility and will primarily conducted at a computer. There is some interaction with the warehouse inspecting freight and interaction with customers as needed. 
• The position requires strong phone and email communication internally with trucking companies airlines and other strategic service providers.

Position Schedule:  Tuesday Saturday 8AM to 5PM

Major Duties and Responsibilities: 

• Coordinate air export shipments in accordance with internal performance standards airline/trucking requirements and government regulations.
• Tasks include but are not limited to receiving/reviewing documents routing booking and preparing shipments managing freight receipts processing and support throughout the life of the shipment.
• Proactive customer service. Agent responsible for creating and managing customer SOPs ensuring rates are verified and applied directly.
• Other tasks/duties as deemed appropriate by management team.

Qualifications :

Minimum Qualifications:  Please review and make modifications in bold as needed.

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English both written and verbal
• Must have the ability to work overtime in support of the departments needs
• Must be able to commute to the city of Hawthorne CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment with constant interaction with other team members customer other offices and vendors.

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word Excel and familiarity with PowerPoint)
• Ability to multitask and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills including proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written verbal and interpersonal communication skills
• Has a demonstrated strong work ethic and reliability

Additional Information :

Reporting Structure

• Agents report to Supervisors. Supervisors report to Operations Manager then Department Manager.

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

All your information will be kept confidential according to EEO guidelines.

Hourly rate range: $19/hour $28/hour

Remote Work :

No

Employment Type :

Fulltime