Transformation Lead - Supply Chain Field Services - London

About Us

Clear Channel Europe a leader in the advertising world boasts an impressive portfolio across 13 markets.

Driven by consumer trends advances in technology and the engagement possibilities of digital media; the worlds oldest advertising medium is undergoing a massive wave of digitalisation.

Clear Channels mission is to create the future of media and our European Technology Team is at the forefront of this transformation. 

About the role

As a Service Manager Operations youll lead a team responsible for the performance stability and improvement of key business applications across 12 European markets. These span Supply Chain Field Services People and Compliance functions.

Youll ensure technical and operational excellence support efficient business processes and drive service optimisation. The role blends technical leadership process ownership and team management requiring both strategic thinking and a practical approach.

Youll be a trusted partner to business teams helping to streamline operations while meeting local needs. Youll also support and coach colleagues to grow and succeed.

Please note this role will require some travel within the EU all travel plans will be communicated with advance notice.

What Youll Be Doing

Team Leadership

• Lead support and develop a highperforming Operations team.
• Set clear goals and development plans aligned to both individual growth and business priorities.
• Balance team workload and adapt to changing demands.
• Promote a collaborative inclusive and accountable team culture.

Service Management

• Ensure availability performance and resilience of Operations applications.
• Act as an escalation point for complex issues and ensure resolution and learning.
• Oversee incident change and release processes in line with service standards.
• Monitor and report on SLAs KPIs and service quality.

Continuous Improvement

• Deliver improvements and transformation through technical services operational stability and costeffective vendor support.
• Review system usage and vendor performance to optimise costs.
• Maintain clear SOPs and governance for key processes.

Stakeholder & Vendor Engagement

• Build strong relationships with business units tech teams and external partners.
• Clearly communicate priorities and progress.
• Oversee thirdparty providers to ensure quality delivery.

Security & Risk

• Ensure systems meet security privacy and compliance standards.
• Manage risks and maintain continuity and disaster recovery plans.

What Were Looking For

• Experience leading and developing teams
• Understanding of supply chain construction/maintenance and field services processes
• Experience managing applications across functions and markets to deliver business outcomes
• Knowledge of application lifecycle management business process design and ITIL

Whats in it for you

Outofhome Advertising is a wellestablished medium undergoing a digital revolution and one we believe we are uniquely positioned to capture. You will be at the forefront of this journey working with your peers to lead the way.

As part of this you will get to grow and learn by working with the latest tech joining innovative partners and collaborating with great colleagues on a daytoday basis. You will have influence and the opportunity to create something you will feel proud of.

Some of our benefits include:

• Flexible working
• Enhanced Maternity & Paternity Cover
• 33 paid holidays including bank holidays
• Company Pension Scheme paid up to 8
• Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to work scheme

Why Us

At Clear Channel Europe were more than a techdriven advertising leaderwere a community focused on creating meaningful impact through innovative solutions. Heres what makes us unique:

• Innovative Landscape: Youll work at the cutting edge of outofhome advertising contributing to a digital transformation that reshapes how advertisers connect with audiences.
• Collaborative Culture: We believe that diversity fuels creativity. Youll join a team that celebrates varied perspectives and encourages collaboration across departments ensuring that your ideas are valued.
• Career Development: From mentorship with senior leaders to encouragement for out of the box thinking we invest in your growth. With exposure to the latest technologies youll sharpen your skills and advance in a field thats constantly evolving.
• Commitment to WorkLife Balance: Our flexible work policies and comprehensive benefits are designed to support your wellbeing both personally and professionally so you can thrive.
• Focus on Impact: At Clear Channel every project we undertake aims to create positive change whether its providing transparent advertising solutions or setting new standards in customer service. Your work will directly shape our industry and influence realworld outcomes.

We believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment a place you can truly be yourself and be treated fairly. Were interested in what you can do not just what youve done. Even if you dont meet every requirement listed wed still love to hear from you.

If you need this job description in another format or need any adjustments for your application/interview process please let us know at   

Remote Work :

No

Employment Type :

Fulltime