Senior Manager - Product Management
Senior Manager - Product Management
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Job Description
As a Senior Manager of Product Management at Freshworks you will lead strategic product initiatives for our suite of customer and employee engagement SaaS solutions. Youll drive product strategy work closely with crossfunctional teams and deliver exceptional user experiences that solve real business problems. This role requires a blend of business acumen technical understanding and customer empathy to create products that delight our global customer base.
Key Responsibilities
- Product Strategy & Vision
- Develop and communicate a compelling product vision and strategy aligned with company objectives
- Lead product roadmap planning and communication across stakeholders
- Identify market trends customer needs and competitive landscape to drive innovation
- Product Development &
- Translate business requirements into detailed product specifications
- Collaborate with engineering design and QA teams to ensure highquality implementation
- Manage product backlog prioritize features and define acceptance criteria
- Drive product development using agile methodologies
- Customer & Market Insights
- Conduct customer research and gather feedback to validate product decisions
- Analyze market trends competitive offerings and emerging technologies
- Use data analytics to drive product decisions and measure success
- Create business cases to support new product initiatives
- Crossfunctional Leadership
- Lead and mentor a team of product managers
- Partner with sales marketing and customer success teams to ensure productmarket fit
- Present product strategies to executive leadership and key stakeholders
- Influence without direct authority across various departments
- Product Lifecycle Management
- Manage products from concept through launch growth and optimization phases
- Define success metrics and KPIs for product performance
- Lead pricing strategy and business model development
- Drive continuous improvement through customer feedback and analytics
Qualifications :
12 years of working in global/crossfunctional software teams in a software product company. SaaS experience is preferred as youd settle right in.
Experience in building CX products is a plus
Being empathetic and having a strong listening ability to understand the other person may it be a customer or a stakeholder.
Ability to arrive at intuitive & uncomplicated solutions from concept to scale by leveraging AI.
Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
A track record of making daytoday datadriven decisions in a fastevolving environment while keeping an eye on the overall vision.
Having worked in a mode of structured experimentation measuring and iterating on problems from time to time to achieve product goals.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
