CX - Account Executive
CX - Account Executive
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Job Description
This position will be a part of the Enterprise sales organisation that focuses on organisations (customers) with 500 employees. This is an individual contributor role. As a Strategic CX Account Executive you will lead Freshworks efforts to build transformative partnerships with enterprise organizations. Your expertise in CX solutions will enable you to craft and deliver highvalue strategies that help organizations optimize their customer experience and operational efficiency. Youll thrive in complex sales cycles engaging Csuite executives and global teams to create lasting impact.
Key Responsibilities:
Strategic Partnership Development: Build longterm trusted relationships with Csuite executives and global stakeholders to deliver CX transformation strategies.
Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients. Identify new CX opportunities creating end to end sales lifecycle direct and through the field
Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buyin from decisionmakers.
Account Management: Lead relationship with CX persona for current customers and find new paths of growth
Pipeline Management: Strategically manage a highvalue pipeline with long sales cycles ensuring consistent progress toward closing significant deals.
Qualifications :
Minimum 812 years experience managing complex lead to close sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
Experienced in Value Selling and other key sales methodologies (Sandler Challenger Sale
Domain knowledge and sales experience in the field of Customer Service Software is required
Consistent overachievement of sales goals in a geographic territory selling complex software solutions
Customeroriented extraordinary communication skills high curiosity and an eagerness to learn are musthave traits
Additional Information :
These are some benefits you can expect from us in return:
Company funded Private Medical Insurance (PMI)
Company funded Medical Cash Plan
Company funded Life Assurance Income Protection & Critical Illness insurances
Qualifying workplace pension scheme with company contribution of up to 6
Learning & Reading budget of up to 1000 per year
Fitness budget of up to 30 per month
Cycletowork scheme
Enhanced Maternity Leave
25 days annual PaidTimeOff (PTO)
Company funded lunch for days in office
Company Funded Employee Assistance Program (EAP) for both you and your family
Discounted Tax Support Services
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
