Channel Account Manager

About the Role:

This Individual Contributor role is crucial in managing and expanding our strategic partnerships in Germany a key market pivotal to our revenue growth in the upcoming year. The ideal candidate will have a proven track record in nurturing executivelevel partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within the channel community in Germany particularly in the EX/CX space and have a history of delivering impactful results. Join us at Freshworks where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial German market.

Responsibilities:

• Strategically manage and expand major channel partnerships in Germany driving substantial revenue growth.

• Develop and implement comprehensive strategies for partner engagement focusing on highvalue opportunities in the EX/CX space.

• Mentor and inspire a team fostering a culture of innovation and excellence in partnership management.

• Collaborate with regional business heads and crossfunctional teams to align partnership strategies with overall business objectives.

• Establish and maintain strong executive relationships with key partners ensuring mutual growth and success.

• Key understanding of the Distribution landscape in Germany with previous experience working in a tier 2 model.

• Drive partner program enhancements including incentive models enablement strategies and performance metrics to maximize partner engagement and revenue generation.

• Regularly review and adjust strategies to respond to market changes and partner feedback ensuring alignment with company goals and partner needs.

Qualifications :

• 5 years of experience in SaaS or Channel Sales with a focus on strategic partnership management.

• Demonstrated success in developing and executing highimpact partner strategies.

• Strong ability to engage and influence Clevel executives with excellent presentation and communication skills.

• Proven track record of driving significant revenue growth through strategic partnerships.

• SaaS background is highly preferred with a deep understanding of software and services alliances.

• Willingness to travel frequently to engage with partners and internal teams.

• Bachelors degree in a relevant field.

• Fluency in English and in German to a native level

Additional Information :

These are some benefits you can expect from us in return:

• 25 days annual PaidTimeOff (PTO) an additional 5 days off for the first 5 years of service

• Life & LongTerm Disability insurance

• Learning & Reading budget of up to 1000 per year

• Feedr: Free lunch on Freshworks when in the office

• Fully stocked pantry with healthy fruits snacks gourmet coffee and breakfast options

• Company Funded Employee Assistance Program (EAP) for both you and your family

• Discounted Tax Support Services

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime