Process Associate - DevOps

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

We are inviting applications for the role of Process Associate Customer Service DevOps

In this role you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received which relate to the workflows (Product Application Spam Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality speed emotional intelligence and accuracy. Will review apps 3rd party apps against platform guidelines enforce policies on noncompliant apps and evaluate appeals from developers.
Investigate review and resolve issues that are identified through such as requests for App reviews 3rd party App reviews Pages Reviews appeals Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.

Responsibilities:
Good interpersonal skills verbal and written communication skills and most importantly empathy
Active user of Internet various applications 3rd applications on social media platform
Must have Email account & social Media accounts
Good attention to detail work ethic high integrity with the ability to work well both independently and within the context of a larger environment
Effective probing & root cause analysis skills
Problem solving skills with customer centric approach
Intellectually curious agile and creative operating in a fastpaced environment
Promote a positive and inclusive work atmosphere
Should be proficient with apps & their functionalities
App Reviews Testing & Building test cases is an added responsibility
Qualifications we seek in you
Minimum qualifications
Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications
Diploma or above experience in technical background or other work experience which involves analytical skills will be beneficial
This position is required to work on weekend shift (Sat & Sun) on a rotational basis based on the schedule and business requirement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.