IT Field Support Technician II

Application close date:

At Blue Origin we envision millions of people living and working in space for the benefit of Earth. Were working to develop reusable safe and lowcost space vehicles and systems within a culture of safety collaboration and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!

We are a diverse team of collaborators doers and problemsolvers who are relentlessly committed to a culture of safety. This position will directly impact the future of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origins vision of millions of people living and working in space to benefit Earth.

This role is part of Enterprise Technology (ET) where were developing the digital infrastructure needed to build the road to space with an emphasis on digital capabilities required to advance Blue Origins mission. Enterprise Technology is the center of excellence for digital technology at Blue Origin providing oversight and governance to align technology and business strategies.

As part of a small and highlyskilled team you will provide technical support and solution consultations to our engineers and staff to support a company designing building and launching space vehicles. This role will directly support launch and manufacturing operations as a member of the Information Technology department and reports directly to the IT Field Support Manager. We are looking for someone to apply their technical expertise leadership skills and commitment to high standards to positively impact safe human spaceflight. Passion for our mission and vision is required!

Qualifications:

• Proven track record working in a technical helpdesk service desk or desktop support role for at least two years supporting hardware/software troubleshooting and being in a customerfacing position

• Previous experience with Windows 10 and 11; Microsoft Office including Project and Visio; Active Directory account and computer management; Adobe products; Antivirus Disk Encryption and VPN applications

• Proficiency with Windows printing and scanning operations including installation and support of network devices

• Experience with endpoint management software platforms desktop provisioning technologies like SCCM and PXE

• Functional knowledge of Linux OS as well as Mac OS and iOS

• Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or oncall

• Valid drivers license and insurance to operate company vehicles

• Travel <5 as needed within the United States to support remote offices

• Required to be able to lift/carry up to fifty pounds as well as physically climb multiple flights of stairs withstand prolonged standing and work in adverse weather conditions

• Must be a U.S. citizen or national U.S. permanent resident (current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

• Ability to earn trust maintain positive and professional relationships and contribute to a culture of inclusion

Desired:

• AS Degree in Information Technology or related field

• Certifications: A Network Linux Security or similar

• Prior handson technical support in aerospace and/or manufacturing industries

Inclusivity Statement

Dont meet all desired requirements Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every desired qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the a refugee or granted asylum.

Background Check

• Required for all positions: Blues Standard Background Check

• Required for Certain Job Profiles: Defense Biometric Identification System (DIBDS) background check if at any time the role requires one to be on a military installation

• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW) Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files Medical Certification Road Test Hours of Service Drug and Alcohol Testing (CDL drivers only) vehicle inspection requirements CDL requirements (if applicable) and hazardous materials transportation/shipping training.

Benefits

• Benefits include: Medical dental vision basic and supplemental life insurance paid parental leave short and longterm disability 401(k) with a company match of up to 5 and an Education Support Program.

• Paid Time Off: Up to four 4 weeks per year based on weekly scheduled hours and up to 14 companypaid holidays.

• Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.

• Eligibility for benefits varies by role type please check with your recruiter for a comprehensive list of the benefits available for this role.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting retaining and developing a highly qualified diverse and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications performance and abilities. We support the establishment and maintenance of a workplace that fosters trust equality and teamwork in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire promotion and other terms and conditions of employment regardless of their race color religion gender sexual orientation gender identity national origin/ethnicity age physical or mental disability genetic factors military/veteran status or any other status or characteristic protected by federal state and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal state and local laws including the Washington Fair Chance Act the California Fair Chance Act the Los Angeles Fair Chance in Hiring Ordinance and other applicable laws. For more information on EEO Is the Law please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origins Affirmative Action Plans or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process please contact us at.

California Applicant Privacy Notice

If you are a California resident please reference the CA Applicant Privacy Notice here.