Senior Consultant - Genesys
Senior Consultant - Genesys
Posted on :
23-04-2025
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1 Vacancy
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Job Description
Job Description
Position Title
Senior Consultant Genesys
Position Purpose
TTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions. As a Genesys cloud consultant you will function as an active member of the delivery team in the following phases of a projects lifecycle: Design Build Deploy Accept web and windows services APIs and applications that integrate with our customers backend CRM systems databases and external 3rd party APIs.
Key Accountabilities
Works with customers as needed to translate design requirements into application solutions ensuring the requirements are met according to the teams and practice areas standards and best practices.
Communicates with project manager/client to identify application requirements.
Ensures applications meet the standards and requirements of both the client and project manager.
Conducts tests of the application for functionality reliability and stabilization.
Deploys/implements the application to the client.
Maintains and supports existing applications by fixing problems addressing issues and determining the need for enhancements.
Flexibility to work with North America based clients time zone.
Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client leading to additional opportunities within the client account.
Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
Demonstrate professionalism and leadership in representing the Company to customers and vendors.
Followup on and resolve outstanding issues in a timely manner.
Update customer to reflect changes in system configuration as needed.
Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.
Ability to multitask is imperative.
Participate in interviewing candidates and making hiring recommendations.
Accurately forecast utilization and consulting revenue.
Establishing and executing ongoing personnel technical training and growth plans
Competencies
Personal: Strong interpersonal skills high energy and enthusiasm integrity and honesty; flexible results oriented resourceful problemsolving ability deal effectively with difficult situations ability to prioritize.
Leadership: Ability to gain credibility motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members particularly for challenging and sensitive assignments
Operations: Ability to manage multiple projects and task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations both from a technical and customer service perspective.
Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Visio and Office products.
Skills:
Sr. No.
Skill (Technical skills Process/methodology/Role skills)
Expertise (Primary/Desired)
1 Genesys Cloud Expertise Primary
2 Genesys Professional Certified Primary
3Genesys Cloud Architect Certified Primary
4Genesys Cloud Outbound Desired
5JSON JavaScript XML SOAP REST and HTML Desired
6Contact Center Domain Knowledge Primary
Education Experience and Certification
Bachelors degree in computer science business or related area
4 years of relevant experience and proven ability as a software developer.
Deep understanding of application architecture.
Deep expertise and familiarity with the Genesys Cloud CX development platform.
Optimistic selfmotivated energetic approach to work habits management techniques and communications.
Leads by example.
Organizational Description
At TTEC Digital everything we do every day helps our clients fuel exceptional experiences for their customers. Together we help our clients develop strategic customer experience design integrate powerful data and orchestrate industryleading technology.
We coach our clients to ensure their employees feel valued happy and rested because delivering amazing customer experiences is ultimately an employeefirst process. The same is true here it is the people across our TTEC Digital teams that fuel truly exceptional experiences.
We embrace the unique positive and healthy cultures that our different teams bring and our leadership prioritizes the promise of work/life balance continuous education and highperformance incentives. We have been and will remain a remote first employer giving you the flexibility to take your career wherever life goes.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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