IT Tech Specialist
IT Tech Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
Bilingual Korean/English
2 years in IT support preferably in mixed office/retail environments
BS or BA degree in computer science or a related field is desired.
Handson experience with SAP and POS troubleshooting (Not a requirement)
Proficient with Windows OS MacOS Apple iOS Microsoft 365 and basic networking
Familiar with remote support tools imaging software and ticketing systems
Able to lift/move equipment (up to 50 lbs)
Strong customer service and communication skills
Ability to troubleshoot problems eliminate variables and get to root cause of issues.
Available for onsite work at both office and retail location
CompTIA A Network or other certifications are a plus
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Skills
- SAP
- Windows OS
- MacOS
- Apple iOS
- Microsoft 365
- Support Tickets
Responsibilities
Support office and retail staff with daytoday IT issues
Troubleshoot desktops laptops printers phones and POS terminals
Set up and configure new equipment (PCs monitors scanners registers etc.
Install and maintain software OS updates and security patches
Handle SAP user issues (e.g. access printing basic errors)
Troubleshoot POS devices receipt printers scanners and payment terminals
Ensure network connectivity (wired and wireless) is stable and functional
Maintain accurate IT asset inventory and documentation
Support new hire onboarding and terminations (hardware accounts access)
Manage tickets through the helpdesk system and escalate when needed
Work with vendors for equipment repair or service coordination
Summary
Onsite Bilingual IT technician to support both our office staff and retail store team. Youll provide handson technical support manage IT equipment and troubleshoot issues related to hardware software network SAP and pointofsale (POS) systems.
Employment Type
Full Time
