Italian Customer Experience Associate
Italian Customer Experience Associate
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Job Description
Job Title: Italian Customer Experience Associate
Location: Barcelona Spain
Work Type: Hybrid / Onsite
Employment Type: Fulltime
About the Role:
Are you passionate about delivering topnotch customer experiences Were looking for a Customer Experience Associate with nativelevel Italian to join our team in Barcelona. In this role youll be the voice of the brandproviding exceptional support solving problems and making every interaction a positive one for our Italianspeaking customers.
This is a great opportunity to be part of a fastpaced multicultural environment where your contribution truly matters.
Key Responsibilities:
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Deliver outstanding service to Italianspeaking customers via email chat and phone
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Understand customer needs and provide tailored solutions quickly and effectively
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Guide customers through product features processes and best practices
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Proactively identify issues and suggest improvements to the customer journey
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Collaborate with crossfunctional teams (Product Operations Logistics etc. to ensure seamless support
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Track prioritize and resolve customer queries using internal systems (CRM tools)
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Contribute to a positive team environment by sharing insights and supporting peers
What Youll Bring:
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Nativelevel Italian (spoken and written)
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Fluent in English (B2 level or higher)
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Previous experience in a customerfacing role is preferred
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Strong communication and active listening skills
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Empathy patience and a problemsolving attitude
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Ability to multitask and stay organized in a dynamic environment
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Comfort using digital tools and CRM systems (training provided)
What We Offer:
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Competitive salary package with performance incentives
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Flexible hybrid working model (office remote days)
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International and inclusive team culture
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Modern office in the heart of Barcelona
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Ongoing training development and growth opportunities
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Employee perks such as private health insurance meal vouchers and wellness programs
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Fun team events and regular social activities
Working Hours:
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Fulltime 40 hours/week)
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Shifts may include some evenings or weekends based on business needs
Employment Type
Full Time
