Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Salt Lake Valley Auto Group is currently accepting applications for a Service Manager at our GMC Buick location.
Description of the role:
The Service Manager at Salt Lake Valley Buick GMC in South Salt Lake plays a crucial role in overseeing the efficient operation of service and maintenance activities within the company.
Responsibilities:
The Service Manager is responsible for managing the service team ensuring excellent customer service overseeing service operations resolving customer complaints and maintaining service quality standards.
- Assist customers in servicing repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products features accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel as well as monitor their performance in servicing customers
- Craft goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Requirements:
The ideal candidate for this position should have previous experience in service management exceptional communication skills strong leadership qualities and the ability to multitask effectively.
- A minimum of 3 years of experience as a service manager or with General Motors is required
- Strong focus on providing excellent customer service
- Clean driving record & valid drivers license
- Driven personality eager to improve and able to work within and support internal teams
Benefits:
Some of the benefits of this position include competitive compensation room for growth within the company medical dental holiday vacation 401(k) and the opportunity to work with a dedicated team.
About the company:
Salt Lake Valley Buick GMC is a reputable company in the automotive industry known for its commitment to providing topnotch service to its customers. The company values teamwork professionalism and customer satisfaction above all else.
Required Experience:
Manager
Employment Type
Full-Time
