Program Assistant Adult and Community Programs
Program Assistant Adult and Community Programs
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Job Description
Full time 40 hours per week with benefits
Located:Willimantic occasional regional travel and remote as needed
Requiredqualifications:
- Associates Degree plus one yearof related work experience or a H.S Diploma plus fiveyears of related work experience.(will consider reasonable alternative combination of education and experience)
- Excellent customer service and communication skills verbal and written including deescalation skills
- Ability to thrive withindiverse teams and serve people withdiversesocioeconomic racial and ethnic backgrounds
- Capacity to complete dataentry tasks utilizing webbased systems maintain accuracy and efficiency in fastpaced environment
- Competency withMicrosoft Suite and Google Workspace
- Capacity to maintain alphabetical filing systems both physical and electronic
- Public Speaking and presentation skills for group workshops.
- Maintaining security of Personally Identifiable Information and knowledge of ethics and confidentiality surrounding sensitive information.
- Time/Task management and the ability to work independently
- Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation
Preferred Qualifications:
- Knowledge of One Stop center services partners and programs career planning resources job development and the business community in Eastern Connecticut.
- Bilingual in English/Spanish
- Knowledge of Zoom and Docusign
Position responsibilities include:
- Engaging with Job Centercustomerinquiries via remote platforms (e.g.; telephone/text email video call or webbased chat).
- Requires independently handling of any related customer service issues.
- Responsible for providing Job center and partner program information.
- Conducting Job Center and Programspecific information sessions both in English and in Spanish both in group workshop settings and individual meetings (delivered inperson or via virtual tools such as Zoom).
- Executing eligibility reviews calculating income sources and collecting requisite documentation.
- Ensuring that all program assistant operations are carried out in an organized timely and efficient fashion.
- Completing virtual service delivery maintaining virtual database information and assisting with digital tools.
- Supporting Case Management peers in executing program tasks as assigned.
- Other duties as assigned.
At EASTCONN we believe that diversity is key to our success. We encourage candidates from all backgrounds to apply including those who may not meet every listed qualification. Your passion drive and perspective are what matter most to us.
As an EEO/AA employer EASTCONN provides equal opportunity and prohibits discrimination harassment and retaliation based upon a persons race color religion sex age national or ethnic origin disability veteran status sexual orientation gender identity gender expression or any other characteristic protected under applicable law and caste which is protected by our policies.
AA/EOE
M/F/D/V
Employment Type
Full-Time
