Transition Release Analyst
Transition Release Analyst
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Job Description
Vacancy Notice 1061
INTERPOL is the worlds largest international police organization with 196 Member Countries. Created in 1923 it facilitates crossborder police cooperation and supports and assists all organizations authorities and services whose mission is to prevent or combat international crime.
INTERPOL strives to achieve a diverse and inclusive workforce and welcomes applications from individuals with diverse backgrounds experiences and perspectives. To achieve our Diversity goals we encourage applications from women and nationals of under/unrepresented member countries who are passionate about our recruitment process is meritbased hence all hiring decisions are made considering the applicants qualifications and the needs of the Organization.
Job Title: Transition & Release Analyst
Reporting To:Head of Department Application Support & Data Management (ASDM)
Location: Lyon France
Type of contract: Fixedterm Contract
Duration (in months): 36.00*
Grade: 5
Number of post: 1
Level of Security screening: Enhanced
Deadline for application: 4 May 2025
Conditions applying for all candidates
Only professional experience for which candidates can provide official proof of employment will be considered. Candidates could be requested to provide copies of such official documents prior to interviews/test.
* Subsequent extension to this post will be subject to the terms of the Organizations Staff Manual to satisfactory performance and to availability of funds.
Tests/interviews in connection to this selection procedure will take place approximately 1/3 weeks after the deadline for applications. Applicants are kindly requested to plan their availability during this period accordingly in case they are shortlisted.
Selected candidates will be expected to report for duty approximately one to three months after receiving an offer of employment at the latest.
This selection exercise may be used to generate a reserve list of suitable candidates that may be used to address Organizations similar staffing needs in the future.
INTRODUCTION OF POST
The holder of the poster under the responsibility of the Head of Department Application Support & Data Management (ASDM) is responsible of the smooth transition of new or updated IT services into operational use and the successful rollout of new releases.
PRIMARY DUTIES
Duty 1: Smooth transition of new or updated IT Services
- Ensure that new or updated IT Services are put into production within agreed expectations and outcomes timeframe and service requirements
- Review project deliverables to ensure operational needs and internal rules and procedures have been considered and ensure that skills and knowledge are transferred to operations and support staff
- Make sure that risks of failure and disruption across transition are identified and mitigated and that unpredicted impacts on the production environment operations and support organization are kept to minimum
- Documenting and maintaining Service Transition Planning & Support processes procedures artefacts and training materials.
- Provide regular transition status updates to respective stakeholders
Duty 2: Act as a central point of contact for any Services change
- Provide internal consultancy to the Project Team in order to establish change and release plans/schedules
- Coordinate the effort from the different teams involved Infrastructure Support Project and Development for the implementation of releases from test to production environments.
- If requested represents T&RM team to the Change advisory board on reviewing Change Requests
Duty 3: Support level 2 of applications
- Deal at level 2 with any incidents on applications escalated by the other Operations teams with support of the other INFRA teams.
- Act as point of contact for support level 3 from thirdparty vendors.
- Monitor applications layers and implements actions to resolve potential problems proactively.
Duty 4: Perform any other duties as required by the supervisor.
REQUIREMENTS
Training/Education required
- ThreetoFour years Education in computer science Engineering or equivalent field is preferred.
- An International recognized IT Certification is highly desirable.
Experience required
- At least three years in the area in question
- Solid working Experience in delivering IT Releases in international environment.
- Expertise and experience in large IT software platforms integration covering all key aspects of Application layer Data Test User Experience Infrastructure and Deployment. is highly desirable
- Experience in production support (Level 2/diagnostic) is highly desirable
Languages
- Working knowledge in English. Fluency in English is highly desirable.
- A second working language of the Organization (Arabic French or Spanish) would be an additional asset.
Specific skills
- Customer service oriented and good team player
- Experience in developing documenting processes and procedures
- Knowledge and experience in quality assurance ITIL standards Service Transition & Support IT operational processes/methodology
- Strong problem solving and analytical skills
- Effective communication and interpersonal skills
- Must be selfmotivated
- Good supervision capabilities.
Technical skills
- ITIL Certification
- Handon Knowledge of Windows server and Linux environments
- Knowledge in both relational and nonrelational database principles and SQL knowledge
- Basic knowledge of web application development and Agile development methodology.
- Knowledge of project management principles a bonus
- A proven experience in an DevSecOps environment (Ansible Git Docker Jenkins) is required
Required Experience:
IC
Employment Type
Full Time
