Process Improvement Analyst
Process Improvement Analyst
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Job Description
Permanent
Full time 35 hours per week)
About us
Emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country leading the market as service provider and employer.
Our values
Our values are important to us and were looking for people who can help live our values of Integrity Diversity Openness Accountability Clarity and Excellence.
The role
We are looking for a Value Stream Analyst who will drive operational excellence within our social housing services. In this role you will analyse and optimise business processes to ensure efficient costeffective and tenantfocused service delivery. Working closely with teams across the organisation to streamline workflows integrate digital solutions and support the continuous improvement of our housing operations.
You will be conducting indepth analysis of existing business processes including tenant services repairs asset management and customer support and recommending and designing process enhancements that streamline operations reduce costs and improve service quality.
Working with external partners contractors and regulatory bodies to ensure process improvements meet compliance and customer expectations you will analyse performance metrics (e.g. tenant satisfaction repair times rent arrears) to measure the effectiveness of current processes and proposed changes. The Value Stream Analyst will assist in the planning and of process improvement projects ensuring they are delivered on time and within budget and ensure all process changes comply with UK social housing regulations data protection laws and health and safety standards.
About you
The successful candidate will have proven experience in business process analysis ideally within social housing local government or a similar public service environment with professional certifications such as Lean Six Sigma Green/Black Belt and Agile.
We are looking for someone with the ability to analyse complex business processes and data with a strong focus on identifying inefficiencies and recommending improvements.
You will be skilled in diagnosing issues proposing effective solutions and working collaboratively to resolve them and have the ability to build relationships with a wide range of stakeholders both internal and external at various levels of the organisation.
Company Benefits
Our generous package includes:
- Competitive salary
- 34 days annual leave (including statutory days) increasing with length of service (prorata for part time)
- Contributory pension scheme
- Flexible working
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
For further information please find attached the Job Description.
We reserve the right depending on application numbers to close or extend the closing dates for positions we would therefore recommend an early application.
Please note: We do not hold a sponsorship licence and would not be able to support sponsorship on any of our roles.
About us
emh care & support is part of emhwhichprovides affordable homesand related care and support services to communities across the East Midlands.
Enabling better lives is at the heart of everything we do. We help vulnerable people live an enjoyable independent life by advocating on their behalf or by providing activities support care and housing that matches their needs.
We also provide diverse housing and supported living servicesto a range of peoplewhose circumstances have made their lives or their housing vulnerable such as teenage parents older people andhomeless people.
The people we support can access daytime activitiesthrough an exciting programme that takes place atvenues across Derbyshire. We also work with the community such as universities and doctors to provide better access to information for our client groups.
Working with us
Documents
Required Experience:
IC
Employment Type
Unclear
