Account Manager

Move Your Career Forward with DAC as an Account Manager

Who We Are

We are DACa global fullfunnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO paid media creative production analytics and local optimization we combine the brightest minds with innovative technology to deliver seamless forwardthinking strategies. Powered by AI data and creative ingenuity we deliver integrated campaigns that engage customers at every touchpointfrom global audiences to individual store locations.

Position Summary

The Account Manager (AM) will sell develop grow and maintain profitable directional business by providing leadership planning and optimal service to our clients. Client contacts are typically at the director level. The AM works closely with the client team to ensure that all client service standards are being met. This position will have a specific client base which the incumbent will manage. AMs have direct responsibility for meeting revenue targets and they are involved in new business proposals and presentations as necessary.

What Youll Do

Account Management

• Meet revenue agreedupon targets and optimize programs for clients.
• Identify revenue opportunities within client base and have a solid understanding of the clients industry marketing strategy and goals as it applies to lead generation for the client.
• Introduce position and assist in selling DACs products and service offerings as well as work with the team to qualify each clients opportunities.
• Work with Account Director or VicePresident to grow revenue and act as support on larger accounts.
• Participate in new business proposals and presentations as necessary.
• Liaises internally with the production team to meet project requirements.
• Ensures that there are clear KPIs established for every client that these KPIs are monitored and that the program performance meets the agreed upon client KPIs.

Client Relationship Management and Communication

• Develop and foster productive business relationships and alliances with assigned DAC clients including key decision makers at the VP Director and Manager level that will result in optimal service and will maximize longterm opportunities.
• Provide ongoing support to the account team that will enhance their relationships with their daytoday contacts.
• Responsible for the effective and efficient documentation communication and dissemination of information regarding client activities and client administrative procedures. Ensures team has a complete understanding of required information.

Budget and Financials

• Assist in the development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
• Creates Contact Reports Status Reports and Budget Control Reports in accordance with DACs standards for quality and accuracy.
• Work proactively with clients to ensure invoicing and payments are correct and paid within the agreed upon time frame; working in conjunction with the Accounting Team.

Knowledge and Industry Relations

• Demonstrates in depth knowledge of DACs product offerings including digital and directional.
• Remains knowledgeable about the ongoing program activities after a program (print or digital) has been launched.

What You Bring

• 46 years of experience in a consultative sales and customer service position with a focus on providing optimal service and growing accounts. This experience should be in an industry where you are selling a service to businesses preferably an agency environment.
• Strong attention to detail and desire for accuracy
• Good analytical skills with the ability to see all of the pieces and how each piece fits together to create the entire program
• Ability to report on relevant data and able to relate results to clients objectives
• A tenacious positive person who thrives in a fastpaced environment and can easily manage multiple project simultaneously
• Good interpersonal skills with the ability to develop positive relationships with members of various internal teams (including Operations and account teams) as well as clients and prospects
• Excellent communication skills both written and verbal
• Competency with MS Office products including Excel Word PowerPoint and Outlook
• University degree in a related field

What you will get:

• Work in an international collaborative and diverse environment.
• Join a team of senior professionals specializing in key areas of digital marketing.
• Enjoy a competitive salary and opportunities for professional growth.
• Hybrid work model: Two to three days in the office per week.

How We Work

This role requires two inoffice days per week with three days inoffice during the threemonth orientation period. Remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties responsibilities and qualifications may vary based on assignment or group. DAC is an equal opportunity employer committed to providing equal employment opportunities to all employees and applicants without regard to race color ethnicity gender age religion creed national origin sexual orientation gender identity marital status citizenship genetic information disability or any other basis prohibited by applicable federal provincial state or municipal law. If you require an accommodation in any aspect of the selection process please reach out to

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