Customer Support Team Lead
Customer Support Team Lead
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Customer Support Team Lead
Do you thrive on creating exceptional customer experiences and leading teams to success Were looking for an experienced leader to manage a growing customer support team within a fastpaced fintech transforming education finance across Australia.
About the Role
As the Customer Support Team Lead you will:
- Guide and develop a highperforming customer support team ensuring outstanding service delivery.
- Oversee customer inquiries across multiple channels balancing efficiency and satisfaction.
- Drive process improvements and operational excellence to enhance support strategies.
- Implement coaching and development initiatives to build a strong engaged team.
- Handle escalations and complex issues ensuring a seamless experience for families and partner schools.
What Youll Bring:
- 5 years experience leading customer support teams particularly in phonebased roles.
- 2 years experience managing support across multiple communication channels.
- A track record of improving customer satisfaction and operational performance.
- Strong analytical leadership and communication skills.
Why Join Us
- Be part of a growing missiondriven company making a real impact in education finance.
- Enjoy flexible hybrid working arrangements in our Surry Hills office.
- Work with a dynamic collaborative team committed to innovation and service excellence.
- If this opportunity excites you apply now or get in touch today!
For more details reach out to .
Employment Type
Full Time
Key Skills
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