Client Services Engagement Manager
Client Services Engagement Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you a networking ninja with consultative stakeholder management experience who is passionate about improving service access for people with disability or mental health conditions This could be your opportunity to:
- Enable vital service access & increased independence for people with mental health concerns &/or psychosocial disabilities
- Deliver a pivotal function in ICLAs growth strategy reporting to senior management on key program targets & outcomes
- Enjoy autonomy in a varied and exciting role within a flexible supportive and friendly work environment.
ABOUT US
Independent Community Living Australia (ICLA) is a notforprofit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services across the greater Sydney region from supported residential services to supported mental health services empowering individuals with independence and inclusion in the community.
ICLAs mission to deliver personalised support enabling individual choice to improve peoples lives is achieved by living our values:
We champion collaboration and celebrate our differences We listen to learn take action and improve We are brave and curious.
ABOUT THE ROLE
The Client & Services Engagement Manager is pivotal to ICLAs growth strategy focussed on ensuring current and new houses in our Supported Independent Living (SIL) program are best utilised and occupied along with supporting with the development of other home and living opportunities within ICLA. In this role you will develop and maintain key applicant pipelines and support a welcoming onboarding experience for new consumers to achieve target occupancy levels and increased independence for adults living with psychosocial disability and complex mental health.
This rewarding full time hybrid role is based from our Surry Hills office with flexibility in work pattern and to work from home where practicable. When travel needs arise for relationship building transport is available. The role is for 2 years fixed term with the potential to convert to permanent. The role is remunerated at SCHADS Level 6 commencing from $106387 per annum plus leave loading superannuation & NFP salary packaging.
Responsibilities include:
- Business Development: Raise awareness of ICLAs offerings through community engagement networking and events positioning ICLA as a top provider in the disability mental health and housing sector.
- Stakeholder Engagement: Build strong relationships with hospitals social workers community organisations and government agencies to identify referral opportunities and promote ICLAs services.
- Client Engagement & Intake: Develop trusted relationships with people seeking disability and mental health services using a personcentred approach to assess goals preferences and support needs.
- Carer & Family Liaison: Provide tailored information to families and carers about ICLA services acting as a key point of contact throughout the intake process.
- NDIS Navigation: Enable informed decisions by guiding clients families and support networks through funding options service agreements and eligibility processes.
- Referral & Assessment: Conduct needs assessments triage inquiries and manage referrals to ICLA and external providers.
- Service Matching: Work with internal teams hospitals and coordinators to coordinate timely transitions into ICLAs services.
- Data Integrity & Reporting: Maintain accurate records and documentation in line with ICLA policies and NDIS compliance.
ABOUT YOU
Essential:
- Minimum of 3 years experience in the psychosocial disability and mental health sector
- Indepth NDIS knowledge and understanding of independent living services offered under the NDIS ideally as a Support Coordinator.
- Demonstrated project management background delivering within time and budgets
- High level of computer literacy across MS Office suite Sales Force or other CRM programs.
- Exceptional interpersonal skills able to influence and negotiate good outcomes with the need of clients and ICLA in mind
- Ability to build rapport with diverse individuals including those with complex needs
- Excellent communicator and stakeholder manager effectively liaising with internal and external stakeholders
- Independent thinker and selfstarter contributing effectively to the team
- Able to manage competing priorities and remain effective under pressure
Desirable:
- Experience working with multidisciplinary teams including hospital staff support coordinators and social workers.
- Understanding of traumainformed care and personcentered approaches.
- Strong networking skills with local service providers and government agencies.
- Lived experience or deep empathy for individuals with disabilities & mental health conditions.
BENEFITS
We offer:
- Notforprofit salary packaging to pay benefits and living expenses from pretax salary
- Flexible working practices
- Inclusive and committed culture where everyones contribution is valued
- Ongoing learning and development opportunities
- Paid Parental Leave
- Benefits & discounts including a wellbeing & mental fitness program
HOW TO APPLY
If this sounds like a great opportunity for you please select Apply to submit your application on our applicant platform including a Cover Letter addressing the essential criteria 26 and any applicable desirable criteria. Applications close Monday 11th May 2025 and applications will be reviewed as received. Enquiries can be directed to Ranita Johnson .
At ICLA we believe that a diversity of people and experiences is critical to our work and our success. We strive for a team culture that is welcoming inclusive supportive and committed. ICLA is an Equal Opportunity employer. We encourage applications and expressions of interest from all backgrounds abilities and identities. We also acknowledge the lived expertise of those who have provided care and support for others in a nonpaid role. ICLA acknowledges and pays respect to the Traditional Custodians of the country in which we work and thrive empowering people to have agency and autonomy.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
