Field Service Engineer
Field Service Engineer
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.Job Description
As a Field Service Engineer Person will be responsible for the installation commissioning maintenance and repair of diagnostic and Life Science instruments like PCR Genetic Analyser Flow Cytometry products . He will provide onsite support troubleshoot technical issues and ensure that all servicerelated activities are completed to a high standard. He will act as the key contact between the company and customers ensuring customer satisfaction with technical services.
Key Responsibilities:
- Installation and Setup: Install and configure equipment or machinery at customer sites according to the companys standards and specifications.
- Maintenance and Repair: Perform regular maintenance diagnostics and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner.
- Customer Support: Provide onsite technical support and guidance to customers ensuring their needs are met and addressing any questions or concerns regarding the equipment.
- Training: Train customers on accurate usage and maintenance procedures for the equipment to prevent issues and improve efficiency.
- Documentation: Maintain accurate service reports records of maintenance repairs and installation tasks as well as inventory logs.
- Problem Solving: Quickly and optimally diagnose and resolve issues offering recommendations for improvements or upgrades.
- Collaboration: Work closely with other teams (FAS sales etc. to ensure effective service delivery and to report recurring issues or feedback from customers.
- Safety Compliance: Follow safety protocols and industry regulations while performing tasks at customer sites.
- Travel: Travel regularly to different locations as the need arises for service jobs and onsite support.
Qualifications:
- Education: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required.
- Experience: BE B Tech Masters in Life Scienc with 56 years of experience in a field service or technical support role preferably in a similar industry (e.g. electronics medical device etc..
- Technical Skills: Proficiency in troubleshooting and maintaining complex machinery software systems or electronics. Experience with relevant diagnostic tools and equipment.
- Communication: Moderate verbal and written communication skills to get along with customers and internal teams.
- ProblemSolving: Excellent analytical and troubleshooting skills to address complex technical issues.
- Customer Service: Ability to build and maintain positive relationships with customers providing a high level of customer happiness.
- Physical Requirements: Ability to work in various clinical environments.
Work Environment:
- Regular travel to customer locations (local and possibly international).
- Flexible hours depending on customer needs and service requirements.
- Work in a variety of settings including medical environments.
Employment Type
Full-Time
