Onsite Customer Service Pharmacy Technician
Onsite Customer Service Pharmacy Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Chewy Pharmacy is hiring with starting wages up to $18.25 per hour
JOB SUMMARY:
Chewy the fastest growing licensed pharmacy ecommerce retail business in the market today is seeking FullTime motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team onsite in Pittston PA! This role will entail Wowing our petparent customers and business partners with stellar customer service and processing prescription approvals for veterinary Team Members are committed to providing an incredible customer and clinic experience.
Why youll love working here:
- Competitive benefits and personal and leadership development programs to support your career growth
- Employee 20 discount program at Chewy for all your pet needs
- We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.
- Well empower you to build grow and unleash your full potential
What Youll Do:
- Engage directly with veterinary clinics to coordinate prescription approvals resolve customer issues and clarify order inquiries.
- Research and problemsolve to determine appropriate solutions for the customer and clinic partners and followup as needed to resolve issues.
- Complete data entry of prescriptions into Chewy healthcare software
- Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
- Operate with understanding active listening patience empathy and kindness to customers and partners alike.
- Operate with a willingness to learn. We share feedback we get feedback and we operate in a culture of being openminded to grow. Many of our Team Members have grown into other roles and leadership positions so having a longterm career focus is ideal
- Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics primarily using our internal computer software and systems to research solutions and document clinic note accounts so being detailoriented is critical.
- Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts.
- Other Duties as Assigned
What Youll Need:
- Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at and other states and credentials as required
- 12 years working in a customer or healthcare focused environment
- Demonstrate excellent communication skills (written verbal and listening)
- Ability to multitask (i.e. talk on the phone while navigating on the computer and taking notes)
- Operate with ownership be a selfstarter and have a strong attention to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Critical thinking skills
- Demonstrated ability to multitask and perform well in a face paced environment
- Ability to adapt to change in accordance with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- Must be able to pass background check
- Show up for work! Come on time and be committed to be your best.
Required Experience:
IC
Employment Type
Hourly
