Dispatcher
Dispatcher
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
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Responsibilities
MV Transportation is seeking aDispatcherwho worksto direct the daytoday route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe costeffective ontime operating performance. Tracks and reports signin/signout times assures routes are timely and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.
Job Responsibilities:
- Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
- Monitors radio telephones and onroad provision of service for quality.
- Responsible for influencing positive employee morale and quality customer service.
- Monitors and completes driver signin and signout daily.
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
- Monitors daily system performance.
- Participates in analysis and review of operating performance.
- Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
- All other duties as assigned.
Qualifications
TalentRequirements:
- One1year previous Dispatcher experience preferred.
- Two 2years of Customer Service experience is preferred.
- High School diploma or equivalent.
- Experience with Trapeze software.
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
- Demonstrate a high customer service commitment.
- Able to demonstrate professional phone manner.
- Knowledge of theservicearea is a plus.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex physical or mental disability veteran or military status genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law applicants may be subject to a preemployment drug test and background check after receiving a conditional offer of employment.
Employment Type
Full-Time
