Consultant Major Incident Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Consultant Major Incident Manager
Responsibilities
Responsible for delivering process trainings
Experience in acting as an SME in different IT projects
Experience in working with suppliers and partners in a common setting in a multicultural environment
Experience in managing/leading large conference calls/war rooms preferred
Proficient overall understanding of IT landscapes (Application Management/Hosting/Infrastructure/Collaboration tools)
Relevant IT industry knowledge and technical skills (database administration internet protocol application monitoring SAP systems networking server);
Experience with customer management: customer interactions addressing issues & presenting accordingly
Solid communication skills; highly assertive
Analytical approach and cando attitude
Good facilitation/conflict resolution skills
Ability to identify situations that require intervention and act accordingly
Problem Solving Approach including logical systems oriented mindset; logical reasoning
Change Orientation Ability to adapt to changes quickly and work independently
Individual Performer Ability to organize & prioritize; High levels of energy and motivation
Concise writing skills Ability to capture complex situations in short relevant statements
Organized personality with attention to details able to work simultaneously on different projects
Good communication skills at all levels within Genpact the customer organization and the customers suppliers and partners
Training abilities good interpersonal facilitation and presentation skills
ITIL Foundation & ITIL Service Operation certification
Experience in Process Improvement Methodologies Lean Six Sigma and/or Processes Reengineering others Application & ;
Working Experience of ServiceNow (Ticketing tool)
Excellent English interpersonal skills (written and oral) with experience interacting with all levels of management both within Company and Customer organizations.
Excellent knowledge experience and excellence within the specific area of Incident and Problem Management

Qualifications we seek in you!
Minimum qualifications:
Bachelors Degree required. Preferably in Computer Science Information Systems or related field
Preferred qualifications
Very good written and presentation / verbal communication skills with experience of customer interfacing role. Indepth requirement understanding skills with good analytical and problem solving ability interpersonal efficiency and positive attitude

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.