Software Development Engineer Customer Experience and Business Trends

Amazons Customer Experience and Business Trends (CXBT) organization is seeking a Software Development Engineer (SDE) to shape the future of Amazon Web Services (AWS) customer experience by improving service performance. Do you want to help improve the customer experience and performance of AWS core infrastructure including Storage and Networking Were seeking a performanceobsessed SDE to enable Amazon Benchmarking to deliver industryleading performance insights and improvements across our entire service portfolio.

This role is tasked with enhancing a complex multicloud framework to orchestrate run and analyze performance benchmarking workloads. This infrastructure is used to measure AWS service performance conducting comprehensive analyses that drive critical business decisions at the CEO/SVP level and help guide teams in delivering the best cloud services in the industry. The primary deliverables are the infrastructure and automation required to accelerate simplify and make efficient deepdive performance investigations that identify recommendations to influence product direction across multiple AWS services.

This role requires exceptional software development skills and a passion for distributed system performance and statistics. The candidate will excel at simplifying complex systems for use across multiple stakeholders with diverse backgrounds. The ideal candidate has knowledge of containers AWS services and building Python libraries. This role will build tools to investigate performance bottlenecks while maintaining the highest standards of technical rigor and objectivity.

Key job responsibilities
Design and build infrastructure and automation to execute performance benchmarks across AWS services
Own key features of our automation lifecycle from scoping and .
Work with stakeholders across the technical benchmarking team to define and build features to measure customercritical performance metrics
Own key components of our custom built multicloud orchestration framework.
Collaborate with multiple teams to continuously raise the bar on AWS service performance

A day in the life
You will be working with a unique team building that works across multiple services and multiple clouds. There are few existing internal tools that exist today so you will have the independence to chose different technical stacks. You will work directly with stakeholders to scope and build features that enable deepdive performance investigations of AWS services. Your great system design and implementation skills will be exercised on a daily basis. You should be comfortable collaborating in a fastpaced environment with challenging ambiguities and contributing to innovative solutions while demonstrating leadership. You should also be comfortable collaborating regularly with a diverse team of varying technical capabilities and build solutions to measure the performance of a range of AWS services from EC2 to Trainium2 Sagemaker studio and AI agents. You are a true owner and will operate at all levels diving deep into the details while providing strategic inputs for the product.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).

Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.

3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent
Experience designing or architecting (design patterns reliability and scaling) of new and existing systems
Strong system design fundamentals and experience with performance tools
Expertise in performance debugging and optimization
Proficiency with Typescript Python and automation tools
Track record of driving technical decisions through datadriven analysis

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.