Vice President Technology Operations Digital Transformation
Vice President Technology Operations Digital Transformation
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$ 195000 - 215000
1 Vacancy
Job Description
Position Summary
(Eligible for Hybrid/ 3 days in office Alexandria VA)
The Vice President Technology Operations & Digital Transformation is a senior executional leadership and forwardlooking role responsible for driving operational excellence technology modernization and crossenterprise platform integration. Reporting directly to the Chief Technology Officer this leader ensures that core technology services are robust scalable and aligned with the mission and longterm vision of the organization. The role combines strategic oversight with daytoday management of critical systems vendor ecosystems business continuity planning and enterprisewide technology initiatives.
Key Responsibilities
Operational Leadership & Service Excellence
- Lead and evolve the organizations technology operations including infrastructure and IT service management (ITSM).
- Colead evolving enterprise platforms (e.g. CRM ERP data environments).
- Establish and manage performance benchmarks KPIs and SLAs for all technology services.
- Drive continuous improvement initiatives to increase reliability reduce cost and enhance the enduser experience.
Digital Transformation Strategy
- Partner with the CTO to define and execute the digital transformation roadmap.
- Lead initiatives that modernize core systems introduce automation and increase the use of AI and datadriven technologies.
- Promote the adoption of cloudnative technologies and emerging tools aligned with enterprise goals.
Business Continuity & Risk Management
- Develop and lead the organizations business continuity and disaster recovery planning.
- Oversee risk assessments and delivery of mitigation strategies to ensure resilience of key systems and services.
- Coordinate enterprisewide continuity exercises and ensure compliance with policy audit and regulatory standards.
Enterprise Architecture & Platform Oversight
- Oversee integration and optimization of enterprise platforms ensuring scalability and interoperability across business units.
- Provide architectural guidance for new technology investments and ensure alignment with strategic priorities.
- Support enterprise data governance cybersecurity practices and compliance frameworks in partnership with key stakeholders.
Vendor & Budget Management
- Manage key vendor relationships and ensure delivery of value through negotiated service contracts.
- Collaborate with Finance and Procurement and oversight and management responsibility of the technology operations budget and capital planning.
- Ensure transparency and accountability in project delivery and investment prioritization.
Team Leadership & Culture
- Mentor and develop a highperforming team of directors and operational leads.
- Foster a culture of innovation collaboration accountability and equity.
- Champion inclusive technology practices and ensure alignment with organizational values.
Key Elements of the Role
The VP Technology Operations & Digital Transformation will be accountable for driving the following critical elements of organizational transformation:
- Technology Adoption: Leading the implementation and integration of advanced digital technologies including cloud computing big data analytics artificial intelligence (AI).
- Process Modernization: Streamlining and automating core business processes to enhance operational efficiency and reduce overall costs.
- Customer Engagement: Elevating the quality of service and stakeholder engagement through digital platforms datainformed outreach and multichannel communication.
- Innovation: Creating an ecosystem that encourages experimentation agile development and innovation in products services and delivery models.
- Cultural Shift: Supporting a shift in mindset across the organization toward digital fluency adaptability and continuous improvement.
Qualifications
- Bachelors degree in computer science engineering business or related field; masters degree preferred.
- A minimum 12 years of progressive technology leadership experience with a strong record in IT operations enterprise platforms and digital transformation.
- Demonstrated expertise in managing business continuity and disaster recovery in complex environments.
- Proven success leading largescale transformation projects and technology modernization efforts.
- Demonstrated knowledge of cloud computing (Microsoft Azure AWS) enterprise systems (Salesforce) and IT service management frameworks.
- Excellent executive communication skills and a track record of partnering effectively with Clevel leaders and cross departmental functions.
Preferred Attributes
- Executive presence and strategic foresight.
- Skilled in navigating matrixed environments and aligning diverse stakeholders
- Experience working in nonprofit or missiondriven organizations.
- Strong project portfolio governance and vendor management skills.
- Passion for ethical inclusive and humancentered technology leadership.
This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work onsite in the Alexandria VA location; relocation assistance is not offered.
SALARY STATEMENT
The budgeted lifespan salary range for this position is currently $195000 to $215000 per year. Salary is determined by several factors including applicants knowledge skills experience position equity and market.
ABOUT UNITED WAY WORLDWIDE
United Way Worldwide seeks diverse qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education income and health United Way Worldwide is the place for you.
United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion creed disability veteran status marital status age sex (including pregnancy) sexual orientation gender identity gender expression national origin or ancestry genetic information and other legally protected characteristics in accordance with applicable laws. The EEO is the Law poster is available here: If you need a reasonable accommodation because of a disability for any part of the employment process please email and provide the nature of your request and your contact information.
We are a charter member of Employers of National Service and encourage AmeriCorps Peace Corps and other national service alumni to apply.
United Way Worldwide is located in Old Town Alexandria VA. We offer competitive salary and excellent benefits including: health dental life shortterm and longterm disability employee assistance program 403(b) plan tuition assistance paid time off family sick leave medical appointment leave parental/adoption leave dress for your day free parking onsite gym monthly volunteering opportunities and more.
Required Experience:
Chief
Employment Type
Full Time
