Technical Account Manager 3

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

We are hiring a Technical Account Manager (TAM) for our team in EMEA.

The Role

The TAM provides delivery management of support issues and proactive services passionate about improving customer IT operational health in assigned accounts. The value the TAM brings to the customer is successful operation and hence realization of value of Adobe products. The value for Adobe is increased customer happiness reduced support costs and awareness needed around product improvements.

We are looking for a technical candidate with a strong development/consulting/support background and validated customerfacing and relationship building skills. The TAM will deliver proactive services advice and mentorship and be the customers technical advocate within Adobe. This role will then coordinate with the Account Management support consulting TechOps and engineering teams in Adobe to ensure technical queries are addressed in a timely manner to meet project timelines and requirements. The TAM also needs a deep understanding of the products and technologies involved to help assigned accounts avoid issues mitigate risks and lead through changes.

The position would require some travel to customer sites mainly in the United States.

Responsibilities:

• Delivery of proactive and preventative services
• Proactive notifications of upcoming releases and possible impact
• Leading and guiding customer through complex environment changes
• Onsite and production support
• Regular knowledge transfer sessions
• Coordinating/driving customer technical issues with support/engineering/consulting
• Handling technical issues scheduled and unexpected
• Customer status calls and reporting
• Regular service reviews

Requirements:

• Multiyear experience working in complex enterprise IT environments in consulting/support/account management/development roles
• Very strong written and verbal communication skills
• Validated presentation skills and experience organizing and running highprofile customer calls and meetings
• Ability to analyze enterprise software issues (Java webserver network OS DB/SQL)

Required knowledge and skills:

• Musthave: Customerfacing experience in enterprise projects objectoriented programming experience (Java) SQL Javascript AngularJS JQuery CSS MongoDB webserver technologies
• Nicetohave: Apache Sling JCR CQ/AEM CRM Adobe Analytics or other Marketing Cloud solutions
• Relevant skills: enterprise software (Windows Server Linux Unix WebSphere WebLogic JBoss Oracle SQL Java)
• Bachelor Degree in Computer Science Engineering or equivalent
• Proficiency in Analytical Problem Solving Building Customer/Partner Relationships Confidence CrossBoundary Collaboration Impact and Influence Interpersonal Awareness Project Management Strategic Insight Product & Technology Expertise Value Selling.

Similar roles or positions in the industry:

Technical Account Manager Sr. Support Engineer Technical Consultant Support Specialist Field Support Engineer

At Adobe you will be immersed in an outstanding work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unusual CheckIn approach where feedback flows freely.

If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.

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