Automotive Dealership Service BDC Representative
Automotive Dealership Service BDC Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Leader Automotive Group is a wholly owned subsidiary of AutoCanada a publicly traded company. Leader Automotive is AutoCanadas first footprint into the U.S. market and we currently have 10 dealerships consisting of 15 different franchises and approximately 500 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.
We are currently searching for a talented individual to join our service call center. This is a great opportunity to join a dynamic team with a competitive pay plan and exceptional benefits.Benefits
- Health Dental & Vision Insurance
- BCBS Health & Wellness Discounts/Programs
- Life Insurance
- 401(k)
- Paid time off / Vacation
- Growth / Advancement Opportunities
- Employee Vehicle Purchase Policy
- Above Average Industry Pay
- Publicly traded organization / stability
- Employee referral bonuses
- Generate and follow up with customer service orders
- Handles incoming phone calls
- Be responsible for upcoming events that we have
- Administer target emails campaigns and newsletters
- Handle iLeads and appointment setting
- Conduct parts and service retention marketing
- Conduct internal CSI calls and emails
- Resolve and manage dealer reputation issues
- Set appointments for prospective and current customers to meet with a member of the service team
- High volume of customer inquiries through phone email text/chat per sales and service
- Update client information in our CRM Report daily
- Followup with:
- Existing customers
- Prospective customers
- Missed or canceled customers
- Customer satisfactory surveys
- Product knowledge/functions is key with all the different vehicles on a daily basis
- Maintaining daily contact target/appointment target
- Working in positive team environment
- Successful Customer Care Representatives MUST have excellent telephone skills
- Self Motivated and Energetic
- You as the Representative have the ability to instantly build rapport with the customer
- A friendly/professional demeanor with excellent written and oral communication skills
- You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
- Strong organizational skills with the ability to multitask and meet daily goals
- Follow up with customers effectively
- Cold calling/Call center skills
Required Experience:
Unclear Seniority
Employment Type
Full-Time
