Bar FB Assistant
Bar FB Assistant
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Job Description
F & B Assistant (Casual) Formby Hall Golf Resort & Spa
We are looking for exceptional and experienced Food & Beverage Associates to join our Team!
Who are we
Formby Hall Golf Resort & Spa is a leading luxury golf and spa destination in the North West of England. Set in 200 acres of lush green landscape boasting 2 function rooms 2 meeting rooms 76 bedrooms a luxurious spa and two golf courses we offer the perfect location for Weddings Events conferences meetings team building and so much more. We pride ourselves on exceeding our customers expectations by delivering a first class service to all our guests.
What we are looking for:
We are looking for a team player with a minimum of 12 years of proven experience in a similar position in a hotel. You will consistently deliver the highest standard and quality of customer service thereby ensuring that our guests have a memorable experience in all F&B areas and that service expectations are exceeded.
You will have the ability to work well with all team members in the F&B departments follow leadership instructions and work to a high standard in a busy environment.
Whats the Role
Require to:
- Warmly welcome guests to F&B areas to efficiently take their order and answer any questions they may have.
- Ensure service delivery is of the highest standard at all times.
- Remain attentive to guests at all times checking that they are happy with their choice of food and /or beverage; that glasses are replenished; new orders are taken.
- Maintain a comprehensive knowledge of the food and beverage menu and any specials of the day including an ability to inform guests of menu content with regard to food
- Contribute to increased F&B revenues by upselling from the food and beverage menus.
- Ensure all tables are set to the correct standard for the breakfast lunch dinner and events service within all F&B areas.
- Ensure all cutlery linen glassware and crockery are clean and polished and presentable in line with the Resort standards.
- Ensure that all mise en place is correct and in situ.
- Ensure the prompt clearing and cleaning of tables both during service and when guests leave including resetting of tables and chairs to their default position.
- Ensure that cleanliness and hygiene standards are met at all times and to ensure that everything is tidied away at the end of each shift ready for the next
- Take responsibility for taking immediate remedial action (or escalating to management) if there are any problems/complaints.
- Proactively and collaboratively work with all team members in the F&B department to ensure a consistent seamless service is delivered to all
- Check all guest account signatures and ensure all bills are settled.
- Respect the privacy and confidentiality of our guests.
The Perks
- Generous recommend a friend scheme
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Discounts on hotel food and beverages
- Recognition incentives
- Team Member Events
- Complimentary meal on duty in the Team member canteen
- Free parking for cars mopeds scooters and bicycles
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity.
Right to Work
In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom.
Employment Type
Full-Time
