Analyst Workforce Management
Analyst Workforce Management
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Job Description
Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a differenceworkingin everything from scrubs to jeans.
Are we growing Absolutely and Globally. In 2021 we grew our teams by almost 50 and continue to grow even more in we recognized as a company you are supported by for your career and growth and a great place to workDefinitely. Evolent Health International (Pune India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by and earned a perfect score on the Human Rights Campaign (HRC) Foundations Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ workplace equality.
We recognize employees that live our values give back to our communities each year and are champions for bringing our whole selves to work each day. If youre looking for a place where your work can be personally and professionally rewarding dont just join a company with a mission. Join a mission with a company behind it.
What Youll Be Doing:
Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.
Are we growing Absolutely and Globally. In 2021 we grew our teams by almost 50 and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth and a great place to work Definitely. Evolent Health International (Pune India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by and earned a perfect score on the Human Rights Campaign (HRC) Foundations Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ workplace equality.
We recognize employees that live our values give back to our communities each year and are champions for bringing our whole selves to work each day. If youre looking for a place where your work can be personally and professionally rewarding dont just join a company with a mission. Join a mission with a company behind it.
What Youll Be Doing:
Position Summary
The Workforce Management Analyst is responsible for optimizing workforce operations to enhance efficiency and customer satisfaction. This role involves analyzing key performance indicators (KPIs) forecasting staffing needs and developing schedules to ensure adequate staffing levels. The analyst will monitor realtime performance identify trends and recommend improvements to processes and systems. Key responsibilities include:
- Data Analysis: Collect and analyze data related to workforce performance and customer interactions to identify areas for improvement.
- Forecasting and Scheduling: Implement forecasting models and schedules to meet service level objectives.
- Reporting: Generate regular and adhoc reports on workforce metrics including attendance performance and call center statistics (daily weekly and monthly) and help identify trends to promote decision making.
- Process Improvement: Identify opportunities for process automation and optimization to enhance operational efficiency.
- Collaboration: Work closely with operations and crossfunctional teams to ensure alignment with company standards and goals.
- RealTime Monitoring: Provide realtime monitoring and adjustments to staffing levels to meet service demands.
Essential Skills (Required) :
- A minimum of 35 years of experience in a WFM role.
- Handson RTA/Scheduling Experience with Genesis application (minimum 1 year.
- Must be an advanced user of Microsoft Excel.
- Excellent verbal and written communication skills.
- Extremely wellorganized with excellent analytical problemsolving and planning skills.
- Critical thinking with the ability to contribute to challenging assignments in a business environment.
- A high sense of urgency and the ability to multitask and meet deadlines.
- Exceptional learning agility and possess a highly developed curiosity.
Good To Have Skills:
- Knowledge of Power BI/Tableau will be preferred.
- SQL knowledge.
Mandatory Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps the ability to plug in directly to the home internet router. These athome technical requirements are subject to change with any scheduled reopening of our office locations.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability status.
Mandatory Requirements:
Employees must have a highspeed broadband internet connection with a minimum speed of50 Mbpsand the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability status.
Required Experience:
IC
Employment Type
Full-Time
