Apprentice ICT Service Desk Engineer
Apprentice ICT Service Desk Engineer
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1 Vacancy
Job Description
Reporting to the Service Desk Team Lead the Apprentice IT Service Desk Engineer will provide support to internal customers helping them to be productive when using technology to do their own jobs by using tools to problem solve and trouble non routine problems. This includes setting up people on systems and providing support when needed rectifying issues to maintain the organisations productivity.
What you will be doing over time and with training and the supervision of experienced colleagues
- Helping diagnose malfunctioning systems hardware and software
- Logging and managing ICT technical support incidents and queries
- Setting up new users on both our systems and on any hardware required for their role
- Testing new software and hardware and reporting on its suitability to the business
- Creating new knowledge base articles for our customer portal and other members of the team
- Assisting with the ongoing provision of a secure ICT infrastructure
- Acting as part of the first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed service level agreements
- Acting as a first point of contact to the colleagues you will problem solve users technical questions to a wide range of abilities.
- Maintaining our asset register along with user profiles and system access rights
- Completing all requirements of the apprenticeship programme and ensure other essential learning has been achieved within an a timely manner
- Representing Great Places in a professional manner with integrity inclusivity and respect for diversity
- Treating customers and colleagues with respect and empathy
- Working 35 hours per week and having a flexible approach to work
What youll need
- Experience of working in a customer focused environment with a proven ability of delivering a high standard of customer service would be beneficial
- Excellent written and verbal communication skills
- Ability to work as part of a team as well as using your own initiative and time management skills to deliver tasks on time
- Keen eye for detail and good organisational skills
- Good level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone tablet and laptop
- Commitment to completing all parts of the training programme
- Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy Health and Safety Policy and Safeguarding Policy
Key dates...
- Assessment day 8th May
- Interviews 15th May
- Start date June 2025
The Company
Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a widerange of services and promoting partnership work to create vibrant sustainable communities.
You can find details of our story our vision and our values here.
At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.
The Benefits
The Benefits
Pension
WPA
The Market Place
Annual Leave
Reward & Recognition
Help with transport
For more information about our benefits and rewards visitour careers page.
Documents
Employment Type
Trainee
