Vice President Banking Payments Product Delivery
Vice President Banking Payments Product Delivery
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Job Description
Chase is seeking a highly effective and innovative Omnichannel Product Manager to support the endtoend Wires customer experience anddigital feature delivery.
This role will serve as the strategic and lead for Wires user experience and communications strategy. The successful candidate should be highly organized selfmotivated and experienced in product delivery and technical with a demonstrated history of supporting successful product releases and leading digital transformation at scale. A strong background in both customerfacing features and internal stakeholder collaboration is essential. This product leader will bring a deep understanding of the full product lifecycle and use a datadriven approach to drive decision making and improve performance across key metrics.
We are looking for a leader with a passion for designing frictionless usercentric products who is process and controls oriented and capable of managing product features from conception to implementation. Experience engaging stakeholder across multiple lines of business and functions as well as external vendors is highly valued. You must demonstrate flexibility to adapt to internal and focused market forces and bring a global perspective to a fastevolving digital product ecosystem.
Job responsibilities
- Lead the Wires omnichannel customer experience including user journey design channelspecific UX delivery and continuous improvement of digital workflows
- Own customer communications strategy for Wires ensuring messaging is timely clear and aligned with the overall brand and business strategy
- Drive the development and implementation of Trust & Security capabilities within the Wires ecosystem including secure authentication risk mitigation controls and fraud prevention features
- Collaborate with stakeholders across business technology and third party vendors on vision and strategic pillars required to deliver new products and solutions
- Refine and iterate features based on business objectives customer research data analytics and continually groom and prioritize product backlog items to optimize value delivery
- Conduct product reviews strategy sessions with leadership performance assessments and use data based decisionmaking to influence the evolution of the roadmap
- Lead large scale crossfunctional workstreams including teams across Tech Design Finance Legal Risk and Operations in the prioritization and development of product features
- Drive deployment and continuous refinement of customerfacing capabilities across multiple digital and nondigital channels.
- Provide input on the products business metrics including OKRs and ensure alignment with both customer needs and business goals.
- Manage internal risk and compliance review processes to support launch and ensure a strong control environment.
- Foster a culture of ownership agility and be willing to take controlled risks to achieve results.
Required qualifications capabilities and skills:
- Bachelors degree required; Masters degree in product or analytics related fields preferred
- 8 years product development experience; Financial Services experience strongly preferred; deep knowledge of digital payments and experience in leading large scale digital / omnichannel implementation preferred
- 3 years of people management experience; experience leading highperforming product or strategy teams preferred
- Proven track record of managing the endtoend product development lifecycle (PDLC) for complex largescale initiatives across retail and highnetworth segments
- Ability to analyze opportunities build business cases recommend solutions and communicate effectively (both verbal and written) to all levels of management
- Experience working with Agile methodologies and tools
To be eligible for this position you must be authorized to work in the United States. We do not offer any type of employmentbased immigration sponsorship for this position. Likewise JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
Required Experience:
Chief
Employment Type
Full-Time
