Job Description

You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Processing Representative

• Unilingual (English only) positions available.

• You will be working on a hybrid schedule as part of Fidelitys dynamic working arrangement.

• Please note all roles require working rotating shifts Monday through Friday between 8 am and 8 pm EST for our Processing team.

Who We Are

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best both personally and professionally.

What You Will Do

As a Processing Representative you will be responsible for the administration of client Registered and NonRegistered account maintenance and transaction as well as client contact and initial problem resolution. Processing Reps are also responsible for the monitoring and reporting of specific product activity and regulatory compliance.

• You will perform account administration and trade of all financial and nonfinancial transactions on our clients various mutual fund retail account types.

• You will contact internal and external clients to ensure timely resolution of not in good order transactions.

What We Are Looking For

• College Diploma preferred (Recent graduates are encouraged to apply) or equivalent work experience

• Experience in data entry/processing would be an asset.

• Experience in the financial services industry or a mutual fund company is an asset.

• Advanced communication skills English (verbal and written) is required

Who You Are

• Passion for delivering an exceptional client experience

• Strong desire to learn and grow

• Thrive in a workplace culture that promotes collaboration diversity and belonging

• Flexible and adaptable

• Analytical and critical thinking skills to solve client problems

• Embrace new technologies

• Strong written and verbal communication skills

• Detail oriented

What You Get

• Starting on your first day you will receive extensive training resources and support that will build your expertise skills and confidence to help you succeed in your role. It includes mutual funds and ETF foundational knowledge and training on Fidelitys products policies and procedures

• Your manager will provide you with ongoing support and feedback to help you grow personally and professionally.

• Our work culture is award winning. Its more than just a job here.

Some of the ways well help you feel valued and supported as part of our team:

• Competitive total compensation including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day with 100 employerpaid premiums that include up to $5000 annually for mental health services and therapy

• Parental leave topup to 100 of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs including an active network of Employee Resource Groups

• Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation

We care a lot about fostering a compassionate peoplecentric culture and are proud to have been named one of Canadas Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following:

Awards

Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People

Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team