Service Appointment Coordinator
Service Appointment Coordinator
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Job Description
About Stricklands
Stricklands has been a trusted name in automotive sales and service for over 35 years. Were known for honest service quality vehicles and a strong commitment to customer satisfaction. Were currently seeking a Service Appointment Coordinator to support our busy service department and help ensure a smooth experience for every customer.
Job Description
As a Service Appointment Coordinator you will be the first point of contact for customers booking vehicle service appointments. This role requires excellent communication attention to detail and strong organizational skills. Your main goal is to manage the schedule efficiently and ensure every customer interaction is handled with care and professionalism.
Key Responsibilities
Serve as the initial point of contact for all service appointment inquiries
Respond to phone calls emails and online booking requests promptly and courteously
Schedule appointments based on technician availability and shop capacity
Confirm upcoming appointments and follow up on noshows or cancellations
Communicate clearly and consistently with the service team to avoid scheduling conflicts
Accurately enter and update customer information in our system
Preferred Experience:
1 year as an appointment coordinator (preferred)
1 year in a customer service role (preferred)
Skills and Requirements:
Strong phone and communication skills
Comfortable using scheduling software and CRM systems
Detailoriented and able to manage multiple tasks
Positive attitude and a solutionfocused mindset
Previous automotive industry experience is an asset
What We Offer
Competitive compensation and bonus pay opportunities
Extended health care and life insurance
Disability insurance
Employee assistance program (EAP)
RRSP matching
Paid time off
Store and service discounts
Onsite parking
Company events
A supportive teamoriented workplace
Growth opportunities within a reputable dealership
Schedule
8hour shift
Monday to Friday with potential for occasional Saturday coverage
How to Apply
If youre a reliable customerfocused professional who thrives in a fastpaced environment wed love to hear from you. Submit your resume today and take the next step in your automotive career with Stricklands.
Driving Excellence. Delivering Quality Service.
Accessibility
Stricklands is an equal opportunity employer. We are committed to providing accommodations for applicants with disabilities throughout the hiring process in accordance with AODA requirements. Please let us know if you require accommodation at any stage.
Required Experience:
IC
Employment Type
Full-Time
