Regional IT Support Engineer 39038

Trivium Packaging is aglobal sustainability leader in metal packagingwith more than 60 locations worldwide nearly 8000 employees and an annualrevenue of approximately 3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food seafood pet food nutrition beauty and personal care household care and premium beverages.

Trivium wants to shape the industry and has embarked on anambitious transformation journey. In the near term focus is on building & upskilling the team deciding where to play & how to win and increasing financial performance byexecuting the Trivium Business System(commercial operational and supply chain excellence). Sustainability is embedded in our materials and in our has ambitious sustainability targets and focuses exclusively onproducts that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis the worlds leading rating agent who allocated this award only to the top 1 of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium its in our DNA. The global head office is at Amsterdam Airport; however many people work in virtual teams from different culture is resultsdriven entrepreneurial informal and highly people have a high degree of responsibility.

Who We Are:

Trivium Packaging is a global leader in metal packaging with more than 60 locations worldwide and employs close to 8000 people. Trivium serves a diverse range of customers in a variety of end markets such as food seafood pet food nutrition beauty and personal care household care and premium beverages.

At Trivium people are the driving force in all our successes by bringing expertise and talent to help us stand out achieving excellence through their commitment and drive and maintaining a focus on continuous improvement in everything they do. Together our goal is to be the number one choice for customers seeking sustainable metal packaging solutions.

Job Summary:

The core responsibility for the Regional Support Engineer is to take care for the daytoday operation end users support and maintenance of the regional Infrastructure devices and applications. The person is the key interface with the plants management and is responsible to ensure IT solution deployed on location is relevant for the business focusing on user experience while conforming to all central IT standards.

Job Duties:

• Responsible for providing first and second level support and continuous improvement of IT services.
• Provide general IT support and serve as a single point of contact for multiple locations and users.
• Monitors and maintains computer systems and networks.
• Act as a key contributor to ensure successful deployment of Global and Regional IT software and infrastructure.
• Trouble problems and equipment repair and replacement.
• Perform all other job duties as assigned.

Qualifications and Experience Requirements:

• Relevant associate degree and certification preferred
• 3 years relevant industry experience with focus in manufacturing environments and systems is preferred
• Sound understanding of IT best practices and ability to learn
• Good understanding and supporting of basic network topology switching in warehouse/plant operating environment access points IP and DNS routing
• Excellent knowledge in supporting Microsoft and its interconnection products (Office 365 OneDrive Win10/Win11 Active Directory Windows server 20122022 remote desktop terminal server virtualization SCCM and InTune
• Excellent knowledge in supporting hardware (laptops desktops and printers)
• Experience working in IT ticketing system such as ServiceNow or Remedy preferred
• Ability to administer and setup domains group policy and users in Active Directory
• Approachable friendly accountable and put business continuity and impact first
• Ability to objectively analyze information and draw a rational conclusion. Be a thoughtleader in daytoday interactions
• Ability at times to work in a collaborative global team
• Natural problem solver flexible and able to prioritize tasks under pressure
• Desire to grow and take on additional responsibilities
• A valid driver license and ability to travel to other US location between 10 15
• Broad knowledge of technical best practices to plan and deploy new solutions.
• Excellent written and verbal communication skills

Work Environment:

This position will primarily work in an office environment where sitting for prolong periods of time and using a computer telephone and other office electronics are critical. This position will also need to visit the various plant locations and spend time out on the plant floors where moving machinery produces noise. Some lifting carrying climbing ladders or working on platforms greater than 13 feet/4 meters is necessary.

BRINGING YOUR TRUE SELF TO WORK

To reach our goals we know we need colleagues at all levels who are truly diverse in every way. Thats why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. Our customers come from a wide range of backgrounds and so do our people and Its business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.