Driver License Call Center Mailroom Agent
Driver License Call Center Mailroom Agent
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Job Alert
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USD 39060 - 39060
1 Vacancy
Job Description
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.
The vision of the department is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue pleaseenjoy this brief video!Helpful tips for applying:
Applying for a Job with the State of Colorado.
Exciting NEW Benefit!
The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!
Description of Job
Division of Motor Vehicles (DMV)
Do you have a passion for making a difference in Coloradans lives Do you like being involved in complex and critical policy issues that have widescale impact Enjoy motivating developing and guiding people to reach a common goal TheDivision of Motor Vehicles (DMV)has a job opportunity for someone who wants to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.Watch this short videoof what its like to work at the DMV!
We are looking for a responsible Administrative Assistant to perform a variety of administrative mailroom call center and clerical tasks within the Department of Revenues Driver License Administrative Section. If you possess a strong attention to detail excellent customer service skills and enjoy working in a team driven environment this may be the perfect opportunity for you!Primary Duties:
The Call Center/Mailroom AgentAdministrative Assistant will:- Schedule appointments by phone for appropriate appointment type
- Operate current calendar scheduling systems as provided by Driver License Administration
- Qualify applicants for Colorado Driver License Renewal By Mail and Duplicate Permit or Minor Driver License by needs and eligibility
- Process incoming and outgoing mail in order to support DL Admin operations between the main office at Pierce and all other state offices
- Process qualified applicants
- Communicate with the public by phone and email concerning departmental procedures and policies
- Assist in receiving and processing Central Issue credentials process issuance of renew by mail driver license credentials and duplicate credentials and provide information to individuals regarding eligibility/procedures
- Check each application for completeness and accuracy including organ donor donation and voter registration as well as proper payment is received for renew by mail and duplicate permit and minor driver license applications
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
Administrative Assistant II (G3A3XX)
MINIMUM QUALIFICATIONS
Experience:
Two years of experience in an occupational field related to the work assigned to the position (i.e. executive assistant office clerk customer service call center receptionist financial clerk).
Or:Education:
Appropriate education in Business Administration Accounting Public Administration Political Science or similar fieldswill substitute for the required experience on a yearforyear basis.Preferred Qualifications:
The preferred candidate will possess the following qualifications:
- Experience interpreting and applying rules and regulations in a regulatory environment
- Experience in a workenvironment in which laws rules and regulations are put into place
- Customer service experience utilizing conflict resolution techniques
- Customer service experience utilizing problem solving skills
- Strong writtencomputer and data entryskills
- Prior work in a high stress environment maintaining a professional attitude
- Prior work collaborating and working on a team
Conditions of Employment with theCDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.
As a condition of employment with theCDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a preemployment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.
Cover letters and resumesWILL NOTbe accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Parttime work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use see resume or see attached statements on your application.
List your employment history starting with the most recent job including parttime temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.
Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your email to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.APPEAL RIGHTS
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email postmarked in US Mail or hand delivered 1525 Sherman Street 4th Floor Denver CO 80203 or faxed 303.866.5038 within ten 10 calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to; contact the State Personnel Board for assistance at; or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes atunder Rules.
Supplemental Information
Equity Diversity and Inclusion Compliance
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online submit application to:
If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
