Manager Lending Operations

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BMO s Collateral Management team is looking for a strong People Manager with adiverse background in business and retail lending with a collaborative approach in building strong relationships with internal and eternal business partners.

This role is required to be onsite at the Brookfield office full time.

Provides daytoday delivery of critical lending operations processes including loan administration and servicing activities. Supports the of payments transactions service requests administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages consumer lending products leasing and/or commercial lending products.

• Fosters a culture aligned to BMO purpose values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMOs purpose sets inspirational goals defines clear expected outcomes and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts retains and enables the career development of top talent.
• Improves team performance recognizes and rewards performance coaches employees supports their development and manages poor performance.
• Acts as a trusted advisor to assigned business/group.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decisionmaking.
• Supports the of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for of business/group strategy.
• Communicates with internal business partners and external customers to respond to standard and nonstandard inquiries.
• Ensures alignment between stakeholders.
• Integrates information from multiple sources to enable more efficient processes enhanced analysis and/or streamlined reporting.
• Monitors and tracks performance and addresses any issues.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments planning stakeholder management evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Develops and manages a business/group program.
• Reviews the program for effectiveness considers industry trends and recommends enhancements; makes changes as required.
• Integrates information from multiple sources to enable more efficient processes enhanced analysis and/or streamlined reporting.
• Fulfill routine and frequently nonroutine transactions internal business partner and/or external customer inquiries/requests and/or audit/reconciliation activities.
• Analyzes and resolve complex issues efficiently and effectively in accordance with Bank and industry standards. Act as primary backup to team members and as backup to the manager.
• Evaluates circumstances requiring exceptions and engages senior management for resolution where required.
• Provides input into the planning and implementation of business programs.
• Executes work to deliver timely accurate and efficient service.
• Participates/leads process/system continuous improvement initiatives.
• Identifies business needs designs/develops tools and training programs; may include delivery of training to audiences.
• May acts as the day to day contact for vendors; supports the implementation maintenance and sustainment of vendor solutions.
• Provides accurate and timely processing of service requests transactions activities etc. within relevant service level agreements and in accordance with established policies processes and procedures.
• Provides accurate consistent knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to execute day to day transactions activities processes and ensure all Service Level Agreements(SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues where necessary as per guidelines.
• Data enters reviews and verifies loan information and documentation for processing and/or further handling.
• Manages documentation to ensure that records are maintained in a proper manner.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
• Supports the development of tools and delivery of training focused on delivering business results.
• Focus is primarily on business/group within BMO; may have broader enterprisewide focus.
• Provides specialized consulting analytical and technical support.
• Exercises judgment to identify diagnose and solve problems within given rules.
• Works independently and regularly handles nonroutine situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 5 7 years of relevant experience and postsecondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology Indepth.
• Knowledge and understanding of the business units key products and services processes and controls Indepth.
• Knowledge of the risk and regulatory requirements of the business Indepth.
• Prioritization skills Indepth.
• PC skills (MS Word Excel PowerPoint) Indepth.
• Ability to multitask in a fastpaced environment.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills Indepth.
• Collaboration & team skills Indepth.
• Analytical and problem solving skills Indepth.
• Influence skills Indepth.
• Data driven decision making Indepth.

Salary:

Pay Type:

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for parttime roles will be prorated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performancebased incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From indepth training and coaching to manager support and networkbuilding opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other legally protected characteristics. We also consider applicants with criminal histories consistent with applicable federal state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an email to and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.