Sr UX Designer Amazon Customer Service
Sr UX Designer Amazon Customer Service
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While weve made great strides in using AI to create smart personalized and easytouse selfservice experiences we believe we have only scratched the surface. We are looking for a Senior UX Designer who can drive a customercentered UX design process with the curiosity and creativity needed to revolutionize customer service.
Key job responsibilities
Contribute to customer service product direction as part of a team that includes AI scientists developers UX researchers and product managers working together to translate complex AI and automation concepts into intuitive easytouse experiences that empower customers to resolve their issues quickly and efficiently.
Drive innovation by leveraging your deep experience with UX design best practices through every step of the product development process from observing customers to understand their needs to meticulously crafting a highly polished intuitive interface.
Confidently engage with executives and stakeholders while presenting the teams work and discussing their feedback.
Contribute to a healthy creative problemsolving culture while helping those around you raise the bar for our customers.
A day in the life
A day in the life of a Senior UX Designer in Amazon Customer Service is fastpaced highly collaborative and highly focused on our customers. You will participate in meetings to review and provide feedback on detailed documentation and lead sessions where you share customer insights challenges and the UX solutions you and your team have developed. You will work closely with UX researchers writers producers and other designers while also collaborating extensively with product managers developers and AI scientists to reinvent and reimagine solutions for our customers. And yes our dogfriendly workplace means you might have some fourlegged coworkers.
8 years of design experience
Have an available online portfolio
Experience with design tools such as Photoshop Illustrator and InDesign and prototyping in HTML JavaScript CSS Ajax
Experience applying scrum to visual or UX design processes
Experience with UX design of complex workflows
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127100/year in our lowest geographic market up to $211600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Contribute to customer service product direction as part of a team that includes AI scientists developers UX researchers and product managers working together to translate complex AI and automation concepts into intuitive easytouse experiences that empower customers to resolve their issues quickly and efficiently.
Drive innovation by leveraging your deep experience with UX design best practices through every step of the product development process from observing customers to understand their needs to meticulously crafting a highly polished intuitive interface.
Confidently engage with executives and stakeholders while presenting the teams work and discussing their feedback.
Contribute to a healthy creative problemsolving culture while helping those around you raise the bar for our customers.
A day in the life
A day in the life of a Senior UX Designer in Amazon Customer Service is fastpaced highly collaborative and highly focused on our customers. You will participate in meetings to review and provide feedback on detailed documentation and lead sessions where you share customer insights challenges and the UX solutions you and your team have developed. You will work closely with UX researchers writers producers and other designers while also collaborating extensively with product managers developers and AI scientists to reinvent and reimagine solutions for our customers. And yes our dogfriendly workplace means you might have some fourlegged coworkers.
8 years of design experience
Have an available online portfolio
Experience with design tools such as Photoshop Illustrator and InDesign and prototyping in HTML JavaScript CSS Ajax
Experience applying scrum to visual or UX design processes
Experience with UX design of complex workflows
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127100/year in our lowest geographic market up to $211600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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