Customer Activation Manager
Customer Activation Manager
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
About Weel
Weel (Previously Divipay) is Australias leading spend management solution providing software to help businesses streamline and control companywide spending.
As we work towards becoming the epicentre for how every business manages and spends money we keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability where every team members contribution is valued as the key to our success.
Weve hit some major milestones including a successful $20m Series A raise. Our funding is being put to good use helping us to grow and strengthen our product offering and most importantly invest in a team of exceptionally talented people.
A number of notable highlights and accolades were proud to include:
Joining forces with payment providers Visa and Nium to bring even more value to our customers.
The successful launch of our sophisticated new brand that positions us for future growth beyond Australia
Listed on the Australian Financial Review Most Innovative Companies
Winning Partnership of the Year alongside Slyp at the 2022 Finnies
Shortlisted in the Best Small Business App category for the Xero Australia FY23 Awards
Welcomed over 1000 attendees at our inaugural Virtual CFO Summit in 2022.
Its hard to put into words what makes our culture at Weel so special. But one things for sure well always give you the space to explore your passions and have some fun along the way.
Your impact
As a Customer Activation Manager at Weel youll guide our new customers through a smooth and successful onboarding experience. Youll own the implementation process endtoend ensuring every customer feels confident wellinformed and supported.
You will bring strong technical project and change management skills paired with a hyperorganised approach. Youll create and execute onboarding plans automating when it makes sense and continuously improving our processes.
This role is highly collaborative youll work closely with Sales Customer Support and Engineering to remove blockers and ensure a seamless handover and setup.
This customerfacing role is ideal for someone who loves process problemsolving and turning first impressions into lasting partnerships.
Were scaling quickly which means theres plenty of opportunity to shape how we work. If you love building delivering with impact and creating standout customer experiences wed love to meet you.
More on the daytoday:
Own the implementation process for new customers from kickoff through to activation and handoff to Customer Success.
Act as the primary point of contact during onboarding delivering a whiteglove experience that builds trust and confidence.
Develop tailored implementation plans based on customer goals use cases and technical requirements.
Coordinate with internal teams (Sales Product Engineering Support) to remove blockers and ensure timely successful launches.
Drive product adoption by guiding customers through setup configuration and early usage.
Continuously improve onboarding documentation playbooks and automation to scale implementation efforts.
Provide feedback to Product and Engineering teams based on customer onboarding experiences and feature gaps.
Track key onboarding metrics (timetovalue adoption activation rate) and report on progress to leadership
Heres what youll bring to the role:
3 years of experience in customer success onboarding and implementation preferably in SaaS fintech or accounting software.
Strong clientfacing skills with a consultative solutionsoriented mindset.
Excellent project management and organisational skills; youre able to juggle multiple implementations at once.
Comfortable with technical tools APIs integrations and data workflows.
Empathetic communicator who can simplify concepts for nontechnical audiences.
Bias toward action and a passion for improving processes and customer experience.
Bonus Points: Experience with ERP/Accounting Software
Our growing list of Weel perks:
Options package we feel and act like owners because we are!
Birthday leave and a budget to celebrate you!
Countrywide team events (and travel budgets for interstate employees)
A progressive parental leave policy
Quarterly budgets for team bonding
Wellness leave (no need to throw a sickie your mental wellbeing is just as important as your physical health)
Study leave and limitless careergrowth opportunities
Access to our Uprise Employee Assistance Program
Petfriendly offices
Summer Fridays
We love our private space within WeWork right in the heart of the city. With bottomless mugs of free coffee puppy picnics and regular recreational activities theres something for everyone. Were a hybrid workplace with flexibility to promote a healthy worklife balance.
We love our face to face time and operate in a hybrid environment with 3 days a week based in our central Sydney CBD office. With bottomless mugs of free coffee puppy picnics and regular recreational events theres something for everyone. Were a hybrid workplace with flexibility to promote a healthy worklife balance.
Were better together
At Weel were committed to fostering an inclusive and equitable workplace that promotes and values diversity: a place where everyone can bring their authentic whole selves to work.
We celebrate uniqueness and diversity of experiences because we know that bringing together different points of views is our strength.
Our values are: 1 bias towards action; 2 relentlessly exceeding customer expectations; 3 collective accountability; and 4 speed through simplification.
If you dont think you meet all the requirements of the role but align with our values we would still love to hear from you!
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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