Patient Intake Services Specialist - Twin Cities Orthopedics
Patient Intake Services Specialist - Twin Cities Orthopedics
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Salary Not Disclosed
1 Vacancy
Job Description
The Patient Intake Services Specialist is responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.
This is a fulltime position working MF from 8:30 am 5:00 pm in Bloomington MN.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (iHealth) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.
Essential Functions:
- Accurately and efficiently schedule new and existing patients in the current practice management system.
- Answer a high volume of inbound calls in a timely pleasant and professional manner.
- Communicate all pertinent patient information regarding their call to include: appointment information directions checkin times referral information and copayments.
- Verify and document insurance information as defined by current business practices.
- Maintain and update assigned appointment reports new patient reports or other assigned scheduling modules.
- Maintain a working knowledge of health care plan requirements and health plan networks.
- Any and all other duties as assigned
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Customer service experience
- Previous experience in a healthcare facility in relation to preregistration or appointment scheduling preferred
- Previous experience in a callcenter environment preferred
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.
- Demonstrate prompt and reliable attendance
- Work in the clinic office or surgery center during business hours
- Travel independently throughout the clinic office or surgery center (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations if required
Performance Expectations iHealths Core Values:
- Integrity Do the right thing and take responsibility for what you do and say
- Service Consistently contribute to deliver an exceptional experience
- Quality Act with high purpose committed effort and skillful to exceed expectations
- Innovation Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork Be a part of the whole; support each other positively
Environmental Conditions:
- Office setting
Notes:
- Infinite Health Collaborative (iHealth) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal EVerify program to confirm the identity and employment authorization of all newly hired employees. For further information about the EVerify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
