Adventure Customer Service Specialist

Position Objective:

Adventure Customer Service Specialists serve as the first point of contact for both guest inquiries and facetoface interaction upon arrival to Mount Hermon Adventures. Adventure Customer Service Specialists are responsible for consistent of guest bookings and retail objectives as well as creating a welcoming and professional atmosphere at the Adventure center in a manner consistent with MHAs mission vision and values.

General Qualifications:

The Adventure Guide is a Ministerial position. Ministerial staff render their work stewardship relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association Inc.s (MHA) mission vision and beliefs. They are responsible for defining cultivating and leading MHAs Christian community conference programs and retreats.

Key Job Accountabilities:

Provide consistent timely and professional interactions with Mount Hermon Adventures guests throughout the booking process from inquiry to arrival.
Answer phone calls emails and inperson requests regarding Mount Hermon Adventures professionally and knowledgably.
Receive protect and deposit all cash checks credit cards and personnel information of guests and staff in a timely secure and organized manner.
Understand and utilize all office reports and forms.
Keep adequate supplies of forms brochures and other needed materials on hand.
Deliver excellent customer service by connecting with the guests; anticipating discovering and responding to their needs.
Perform merchandising duties: folding hanging and displaying products according to retail merchandising standards. Check and restock items.
Maintain a clean and wellorganized front office area and backstock area.
Alert Adventure Customer Service Lead if merchandise is damaged or out of stock.
Other duties as assigned.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.
Adventure Customer Service Specialists will closely interact with Canopy Tour guides Adventure/Recreation Staff and guests to achieve consistently excellent organization and programming and to enforce MHA policies and safety standards

Education/Certifications/Licenses:

High school graduate or GED

Work Experience:

Previous experience in a customer service role.
Experience and desire to work in a diverse team setting.

Knowledge Skills and Abilities:

Ability to be punctual responsible and to multitask and work efficiently in a detailoriented fastpaced office environment.
Exceptional interpersonal skills with people of all ages including corporate adults.
Ability to operate calmly and professionally when encountering and solving challenging situations with guests staff and scheduling issues.
Positive attitude and ability to engage potential clients via phone email and in person in ways that are professional polite and detailoriented.
Ability to anticipate the needs of guests and staff by constantly evaluating the current environment and being aware of cues.
Complete proficiency with Microsoft Word Excel and Gmail as well as the ability to learn multiple software platforms for inventory retail reservations payment processing and more.
Ability to calculate and monitor daily attendance income and cash balances.
Open to direction a collaborative work style and commitment to getting the job done.
Must have respect for authority and peers as well as camp guidelines and principles.
Fluency in Spanish and English preferred.

Physical Demands:

The physical environment requires the employee to potentially work both inside and outside in heat/cold wet/humid and dry/arid conditions. Most days are inside.
Requires walking sitting standing and may involve carrying up to 25lbs.

Additional Requirements:

Adherence to the basic principles as expressed in MHAs Mission Vision Values and Commitment statements.
Adherence to company dress code and professional standards for personal grooming and appearance.
Will attend all required staff meetings inhouse trainings and other meetings as needed.
Satisfactory completion of background investigation or valid work permit as well as ability to provide proof of eligibility to work in the United States.