MSP Level 2 Technician
MSP Level 2 Technician
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Company car
- Flexible schedule
- Free uniforms
- Training & development
Summary:
We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to mediumsized businesses. The ideal candidate will exhibit a strong technical acumen excellent customer service skills and the ability to troubleshoot and resolve complex IT issues efficiently.
Responsibilities:
We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to mediumsized businesses. The ideal candidate will exhibit a strong technical acumen excellent customer service skills and the ability to troubleshoot and resolve complex IT issues efficiently.
Responsibilities:
- Technical Support and Troubleshooting: Provide advanced technical support to clients including installing configuring and maintaining hardware and software.
- Incident Management: Respond to and resolve escalated support tickets promptly ensuring minimal downtime for clients.
- Network Administration: Manage and maintain client networks including routers switches firewalls and wireless access points.
- Security Management: Implement and manage security solutions conduct regular security audits and address potential vulnerabilities.
- Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
- Client Communication: Maintain clear and professional communication with clients providing updates and ensuring client satisfaction.
- Documentation: Create and maintain detailed documentation of client systems configurations and support activities.
- Project Implementation: Assist in the planning and of IT projects ensuring they are completed on time and within budget.
- Training and Mentoring: Provide guidance and training to Level 1 Technicians fostering a collaborative team environment.
- Emergency Support: Provide oncall support for critical issues including afterhours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.
Knowledge Skills & Qualifications:
- Experience & Education: Minimum of 35 years in an MSP or similar IT support role; a degree in IT Computer Science or related field is preferred. Relevant certifications (e.g. CompTIA A Network Microsoft Certified Professional) are highly desirable.
- Technical Proficiency: Strong knowledge of Windows and Mac operating systems Microsoft Office 365 Active Directory and virtualization technologies such as VMware and HyperV.
- Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
- Networking Expertise: Indepth understanding of networking protocols IP addressing DNS DHCP VPNs VLANs and WiFi technologies.
- Security Knowledge: Familiarity with firewalls antivirus solutions and industry best practices for cybersecurity.
- ProblemSolving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
- Communication & Customer Service: Excellent verbal and written communication skills with a customerfocused approach to delivering highquality service and building strong client relationships.
- Time Management & Collaboration: Ability to manage multiple priorities in a fastpaced environment while working both independently and as part of a team.
Preferred Additional Qualifications
- Cloud Services: Experience with cloud platforms such as AWS Azure or Google Cloud.
- Automation: Familiarity with scripting and automation tools (e.g. PowerShell Bash) to streamline processes.
- Monitoring Tools: Knowledge of network and system monitoring tools (e.g. SolarWinds Nanja Auvik etc..
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g. Hudu Ninja Documentation IT Glue SharePoint).
Work Environment
This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.
This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.
- Fastpaced and dynamic environment with a focus on delivering highquality IT support to SMB clients.
- Collaborative and supportive team culture.
Benefits:
- Competitive salary and performancebased bonuses
- Comprehensive health dental and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problemsolving mindset and a passion for innovation youll thrive in our fastpaced everevolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.
We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problemsolving mindset and a passion for innovation youll thrive in our fastpaced everevolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.
Compensation: $26.00 $31.00 per hour
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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