Quality Manager
Quality Manager
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Job Description
Are you excited to work and create epic moments for guests at our multiawardwinning venues
Come and join Marriott International the largest hotel network in the world. W Melbourne is one of Marriotts luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace read the below!
About the Hotel W Melbourne
W Melbourne is the rebel between the streetssitting in the heart of the Melbourne CBD on the iconic Flinders Lane the luxury hotel takes its design cues from Australias cultural capital and providing the backlane entrance keys to whats New/Next in the city. Extending the laneway culture inside 294 bold rooms and suites peel back the layers and revel in the citys history. There are five electric and daring bars and restaurants within the hotel plus over 800 square metres of ultramodern event space. W Melbourne is set to be the place to see and be seen in.
Why Choose W Melbourne
- Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July.
- Mentor/Buddy Program:Benefit from our mentor/buddy program and thrive in a diverse collaborative environment where we set you up for success.
- Career Advancement: Grow your career with Marriott International with opportunities for interstate and global transfers through internal channels.
- Prime Location:Work in Melbourne CBD conveniently close to public transport and public parking spaces.
- Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars YOU!
- Exclusive Discounts: Enjoy 35 off food and beverages at W Melbourne plus global room night discounts from Marriott International for you and your loved ones.
- Community and Talent Engagement:Participate in W Melbournes TakeCare initiatives and contribute to meaningful community service projects.
- AwardWinning Workplace: Be part of our success working at a Certified Great Place to Work with accolades including a Two Hatted Restaurant Best Deluxe Restaurant AwardWinning Event Spaces and AwardWinning Bar Design.
- Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe.
What We Expect of You
- A proactive and upbeat demeanor that inspires excellence.
- Keen to take on new challenges and grow within your career.
- Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.
What You Will Do
- Oversee and manage compliance with BSA and LQA standards ensuring the hotel consistently meets brand and luxury expectations
- Conduct regular internal audits and assessments providing guidance and action plans to elevate service quality
- Lead preaudit preparations and postaudit improvement initiatives ensuring corrective actions are implemented effectively.
- Serve as the hotels primary liaison for external quality audits and inspections.
- Monitor guest satisfaction metrics (e.g. GSS Medallia social reviews) and work with leadership to address service gaps.
- Analyze trends in guest feedback and implement strategies to improve key service areas.
- Collaborate with operational teams to resolve guest concerns and ensure recovery efforts exceed expectations.
- Partner with the L&D Manager to develop and execute training programs that reinforce luxury service standards.
- Lead immersive service culture workshops coaching teams on the nuances of highend hospitality.
- Conduct mystery audits and coaching sessions to reinforce luxury service behaviors.
- Empower and mentor leaders to drive a culture of continuous improvement and service excellence.
- Champion service rituals and W Hotels brand culture ensuring alignment with Marriotts core values
W Hotels mission is to Ignite Curiosity Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tunedin upforanything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original innovative and always looking towards the future of whats possible welcome to W Hotels. In joining W Hotels you join a portfolio of brands with Marriott you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
