Senior Executive
Senior Executive
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Job Description
JOB DESCRIPTION
Position Title Responsibility Level: Senior Executive
Function:Operations
Reports to
Assistant Manager Operations
Permanent/ Temporary:Permanent
Span of Control
Nil
Location:
GurgaonC61
Fraud Investigation Specialist
We are seeking a talented and selfmotivated Fraud Investigator to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud Transactional Reviews Debit/Credit Card Fraud Check Deposits ACH/Check returns as well as the review of any/all related suspicious activity across all products (checking/savings credit cards loans and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. Investigator is also responsible for determining if a Suspicious Activity Report is required and if its felt that one is required the ability to draft the filing narrative and submit for secondary review within predefined timeframes.
Role
- Should have 2 years experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts transactions check deposits and cards fraud.
- Should have 2 years experience of customer service for fraud and risk related Inbound/outbound calls.
- Reviewing and verifying fraud related requests.
- Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls.
- Ensuring compliance with regulatory standards.
- Ensuring compliance with company/client policies and guidelines.
- Documenting and effectively communicating reasons for the approval/rejection of transactions.
Responsibilities
- Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.
- Monitoring of fraud claims to ensure validity of claim which may include contacting merchants financial institutions and/or clarifying customer statements as necessary.
- Gathering appropriate documentation to support final decision.
- Identify fraud trends make recommendations for new strategies to prevent additional losses and assume responsibility for special projects as assigned by Management
- Reviews alerts/reports to detect Suspicious Activity fully understand criteria when a Suspicious Activity Report (SAR) is required along with completing BSA form writing narrative and gathering supporting documentation
- Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
- Reviews disputed transactions to investigate fraud claims identify chargeback opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions
Performance parameters
- Productivity
- Quality / Accuracy
- Turn Around Time and Cycle Time of work assigned
- Process Improvement initiatives
- Domain expertise and certifications scores
- Schedule adherence Punctuality and Discipline
Organizational Relationships
Reports To: Assistant Manager
Skills
Desirable Skills
- Attention to detail
- Commitment and drive for results
- Questioning reasoning and analytical
- Adaptable and Flexible
- Requires shiftwork including weekends nonbusiness hours and holidays
- Business Etiquette
Technical Skills
- Basic strong internet research Google Docs and overall PC skills
- Typing speed of 30 words with high accuracy
Soft skills
- Strong team player
- Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills
- High accuracy at work
- SelfDiscipline Listening Patience
Education Requirements and Work Experience:
- Bachelors degree required.
- Exceptional English Comprehension Skills
- Should have 2 years experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts transactions check deposits and cards fraud.
- Should have 2 years experience of customer service for fraud and risk related Inbound/outbound calls.
Required Experience:
Senior IC
Employment Type
Full-Time
