Associate Legal Operations

OppFi is a techenabled missiondriven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through bestinclass customer service transparency responsible lending and financial inclusion we support consumers who are turned away by mainstream options to build better financial health.

We are a team of caring innovative and inclusive individuals who thrive in being immersed in diverse talents expertise perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1 every day and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access expanding financial inclusion promoting financial health and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumerrated financial platforms online maintaining a 4.5/5.0star rating on Trustpilot. We are a 2023 Crains Fast 50 company and were named on Built Ins 2024 Best Places to Work in Chicago.

*** This is a hybrid position located in Chicago IL and not fully remote ***

What you get to do:

As part of a dynamic and growing Customer Solutions Team this role will support the Customer Solutions Team in maintaining department reporting procedures and business collateral for access by advocates compliance auditors customers and partners. You will think strategically about business product and technical challenges with the ability to work crossfunctionally.

• Manage the complete process of Collections & Recovery vendor payments and ensure updates are made to customer accounts
• Oversee and participate in the of legal collections affidavit processing in our Chicago Office
• Verify account information such as balance payment activity and origination dates
• Work with Collection Strategy to implement necessary changes related to business intent for Collections & Recovery vendors
• Act as the first level escalation point with Operations in area of expertise
• Partner with internal business teams such as Accounting; Credit Reporting; Business Intelligence; Legal and Compliance to perform duties such as but not limited to:
• Regularly scheduled reconciliations activities
• Refine and develop processes to ensure operational activities are well managed
• Assist in the development and enhancement of operational reporting for Collections & Recoveries vendor activities
• Resolve disputes and escalations related to customer records
• Investigate resolve and escalate issues related to customer payment records with Collections & Recoveries vendors in a timely manner
• Follow all operational procedures and keep track of critical updates
• Collaborate with crossfunction teams to research analyze and address complex account related issues ensuring timely and effective remediation while following Customer Solutions leadership guidance
• Work to find solutions and opportunities for process optimization
• Maintain consistent and high level of recurring responsibilities
• Support Customer Solutions processes on an ad hoc basis as directed serving in a backup capacity for tasks such as (Hardship SCRA/MLA Refund Bankruptcy Check Processing etc)
• Assist in conducting thorough account reviews by verifying the accuracy and reliability of manual calculations for account adjustments
• Adapt to evolving responsibilities and contribute as needed to support the success of the Customer Solutions Department

What you will bring to the team:

• A Notary license in the state of Illinois or able to obtain a notary license in the state of Illinois within 6 months of hire date
• Professional experience working in banking or consumer lending
• Ability to execute clearly defined projects consistently with independent problem solving
• Experience working supporting or partnering with internal and external business clients
• Attention to detail and enjoy owning work and taking charge on projects when needed
• Able to drive initiatives and manage projects working with crossfunctional teams
• Have experience in contributing to operational or cross functional projects that drive efficiency and scaling of manual work
• Familiar with process improvement methodologies and how to use them
• Strong understanding of Microsoft Office (Excel) and Google Suite (Sheets Slides etc.
• Beginner knowledge of SQL
• 1 years in Payments processing experience
• Proven ability to quickly learn and understand complex topics

What will set you apart:

• 2 years of operational experience in financial services
• 6 months of project management experience
• Intermediate to advanced knowledge of SQL
• Business Process Management Scrum or Agile certifications
• Experience in Collections & Recovery vendor partnerships

Reports to: Team Lead Loan Servicing

Job Level: Associate

Location: Chicago (Hybrid)

This is a hybrid position located in Chicago IL and not fully remote. You must be able to commute to the office or be open to relocation. The minimum expectation is 23 days per week in the office with the possibility of up to 5 days per week during periods of high volume.

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local state federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes procedures and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

As part of OppFis commitment to providing equal opportunity to qualified individuals OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements please contact our People Team at .

Pursuant to the requirements of the California Consumer Privacy Act OppFi is providing the OppFi California Employee Privacy Policy which details the categories of personal information collected and your rights under the policy. If you are a California resident please review the policy here: information in this document is for general informational purposes only. It is not intended to be an allinclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.