Medical Receptionist
Medical Receptionist
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1 Vacancy
Job Description
Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Call Center:
- If an employees main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93 availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Front Desk:
- The primary responsibilities for employees providing support within a department are to greet patients collect copays schedule followup appointments and referrals and support departmental clerical duties.
Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.
Department Overview:
We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. With a team of 12 clinicians for Family Medicine and Pediatrics we see approximately 125 patients (ages 0100 a day. Our campus also partners and checks in patients for Urgent Care OB/GYN and Eye Care Services departments. Our team considers our front desk team members as colleagues and really partner with staff to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures. Our campus includes free parking in a parking lot. There are plenty of paths to walk and enjoy during your break! We are located next to many stores and places to enjoy lunch including Target Cub Foods Culvers Canes Panda Express and Chipotle to name a few. Our team is friendly engaged and we love to have fun!
Our Primary Care department provides a wide range of services from yearly physicals Medicare wellness visits preops general office visit video and phone visit in clinic procedures nurse visits and vaccine clinics.
Clinic hours and Work Schedule:
Our clinic is open to serve patients 6:45am 8pm MF. Starting in January 2025 we are also open Saturday/Sunday 8a5p
Work Schedule:
Hours Vary: Shifts are: 06303pm; 08005pm; 09006pm; 12008pm
You can expect to be scheduled at minimum an open 6303pm) or close 12pm8pm) shift a week sometimes both. Weekends (Sat/Sun) will be 7:45a5p on a rotating schedule (every 8 weeks)
Required Qualifications:
- 6 months related experience
- Accurate computer/keyboarding skills required.
- Demonstrates knowledge of agerelated growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types of equipment: telephone and headsets PC printer photo copier and fax machine.
Preferred Qualifications:
- Strong verbal and written communication
- Strong verbal and written communication
- Human relations sensitivity and customer service skills
- Listening and telephone etiquette skills
- Medical terminology knowledge desirable
- Comfort in asking patients for copays and race collection.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to work in a fastpaced and structured environment.
- Ability to sit for long periods of time.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!
Employment Type
Unclear
