Partner Success Manager

Hiring Manager: Leanne Thompson

Recruiter: Amanda Evans

What youll do

Account Management:

• Serve as the primary point of contact for an assigned portfolio of Tripadvisors key restaurant commerce partners.
• Lead and manage daytoday partner interactions and regular checkpoints with assigned book of business
• Foster longterm partner relationships seeking mutually beneficial solutions to meet business goals.
• Oversee the partnership lifecycle from presales to success including commercial negotiations integration processes and live campaign management.
• Develop and implement a comprehensive account management program for assigned clients aligning Tripadvisor products with client objectives to achieve agreed KPIs and contractual obligations.

Operational Excellence & Customer Service:

• Facilitate the transition from Corporate Partnership Strategy to Partner Success ensuring smooth launch integration and performance optimization.
• Collaborate with internal stakeholders (Product Operations Core Business Org teams Partner Analytics) to ensure seamless campaign and client satisfaction.
• Proactively identify opportunities for process improvement and automation to enhance efficiency and scalability in partner service delivery.

Strategy & Growth:

• Develop a knowledge base that deepens the understanding of the commerce partners category landscape and business dynamics
• Guide the development and implementation of Partner Success strategies to achieve KPIs and drive growth.
• Develop and execute growth strategies track performance and identify areas of risk and opportunity including in collaboration with the Partner Analytical Manager on key projects.
• Work with various management levels within partner and internal teams to identify and pursue winwin solutions and opportunities.

What we need

• Experience:
• Minimum of 2 years of experience in B2B account management client relationship management or a related role.
• Experience in restaurant solutions (tech services marketing etc) a plus.
• Skills:
• Strong sense of ownership and comfort with ambiguity capable of working independently in a fastpaced evolving environment.
• Excellent communication and interpersonal skills with the ability to influence stakeholders and collaborate globally.
• Advanced problemsolving and analytical abilities proficient in Excel and Salesforce.
• Resultsoriented organized flexible and adaptable to change and new information.
• Education:
• Masters or Bachelors degree required.
• Additional Requirements:
• Willingness to travel.
• Fluent in English. Frenchspeaking a plus.

What We Offer

• Flexible activitybased working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs managerial courses and learning series
• Health insurance covers medical dental and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel and physical mental and financial wellness
• Several paid time off programs including time to bond with new children and care for family members. Paid public holidays and yearend office shutdown
• Employee assistance program for shortterm counseling and free Calm app subscription
• Stateoftheart offices: dining coffee points and leisure areas