Customer Service Representative
Customer Service Representative
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Job Description
Job Position: Customer Service Representative
Company: Seronda Network
Location: Cleveland OH USA
Salary: $34000 $44000 per year
Job Type: Fulltime
Job: On site
About Us:
Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and highquality service. We pride ourselves on a collaborative work environment where each team members contribution is valued and makes a real impact.
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this dynamic role you will be the frontline liaison between our company and our valued customers providing exceptional service and support. As a Customer Service Representative you will be responsible for addressing customer inquiries resolving complaints and offering solutions that enhance customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely manner
- Provide accurate information about products and services to customers
- Resolve customer complaints by clarifying issues and offering appropriate solutions
- Maintain thorough knowledge of company products and services to effectively assist customers
- Document customer interactions and transactions in the CRM system
- Monitor customer feedback and escalate issues when necessary to ensure resolution
- Assist in training new team members on customer service protocols and best practices
Requirements
- High school diploma or equivalent; further education or relevant certifications are a plus
- Proven experience in a customer service role or related field
- Excellent verbal and written communication skills
- Strong problemsolving skills and the ability to think critically
- Proficiency in using customer service software and CRM systems
- Ability to work independently and as part of a team
Benefits
- Competitive salary ranging from $34000 to $44000 per year.
- Comprehensive health dental and vision insurance.
- Paid time off including vacation sick leave and holidays.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
If youre ready to build your career with a dynamic team and make a difference in customers lives apply today to join Seronda Network!
Note Onsite work in Cleveland OH
Required Experience:
Unclear Seniority
Employment Type
Full-Time
