Annotation Analyst D2AS OCP
Annotation Analyst D2AS OCP
Posted on :
23-04-2025
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1 Vacancy
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Job Description
The OCP Annotation Analyst supports enhancing customer trust by proactively monitoring and detecting potential Alexa Sensitive Content Policy Violations to prevent exposure to customers when interacting with Amazon Devices and Digital Services. Along with the proactive work This role also involves triaging the ondevice feedback. The Annotation Analyst is integral to properly assessing and documenting these risks which enables partner teams to execute longterm remediation through improved machine learning models.
The OCP Annotation Analyst has the opportunity to develop a deeper understanding of AI and can exercise critical thinking around the impact of customer issues to the Amazon brand. The work directly impacts improvements to automated detection tools and it helps surface edge cases and nuanced scenarios that drive Alexa Content Policy team discussions for consideration and perspective when drafting policies. The role requires daily involvement with sensitive topics and confidential material.
Key job responsibilities
Review classify and triage Alexa ondevice feedback interaction data for customer identified issue remediation
Use specialized tooling to review assess and flag candidate Alexa responses for policy violations to mitigate customer exposure when interacting with Alexa enabled devices
Effectively analyze sensitive content against Alexa Content Policies to identify violations
Use specific tooling to craft and implement business rules to prevent identified policy violating content from being served to customers when interacting with the Alexa AI
Engage partner teams to address sensitive content identified as policy violating and poor quality
Manage workload to achieve individual productivity and quality standards
About the team
Amazons Offensive Content and Privacy (OCP) teams vision is to protect our customers by identifying potential offensive content and privacy issues in Amazons digital and device ecosystem.
2 or more years of experience working in a Customer Service environment and/or a role involving data analysis and annotation.
Experience delivering against throughputbased metrics with high quality results
Proven ability in critical thinking and troubleshooting technical issues
Fluent in native language and English
Ability to work flexible shifts including night shifts/weekends
Strong interpersonal and communication skills while working with varying audiences (e.g. customers support teams and technical engineers/developers)
Experience working in D2AS would be an added advantage
Proven success in a fastpaced support environment
Experience working with Microsoft Excel Tableau Heartbeat and/or SQL
Experience with identification of areas for process improvement
Can adapt well to changing circumstances direction and strategy
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The OCP Annotation Analyst has the opportunity to develop a deeper understanding of AI and can exercise critical thinking around the impact of customer issues to the Amazon brand. The work directly impacts improvements to automated detection tools and it helps surface edge cases and nuanced scenarios that drive Alexa Content Policy team discussions for consideration and perspective when drafting policies. The role requires daily involvement with sensitive topics and confidential material.
Key job responsibilities
Review classify and triage Alexa ondevice feedback interaction data for customer identified issue remediation
Use specialized tooling to review assess and flag candidate Alexa responses for policy violations to mitigate customer exposure when interacting with Alexa enabled devices
Effectively analyze sensitive content against Alexa Content Policies to identify violations
Use specific tooling to craft and implement business rules to prevent identified policy violating content from being served to customers when interacting with the Alexa AI
Engage partner teams to address sensitive content identified as policy violating and poor quality
Manage workload to achieve individual productivity and quality standards
About the team
Amazons Offensive Content and Privacy (OCP) teams vision is to protect our customers by identifying potential offensive content and privacy issues in Amazons digital and device ecosystem.
2 or more years of experience working in a Customer Service environment and/or a role involving data analysis and annotation.
Experience delivering against throughputbased metrics with high quality results
Proven ability in critical thinking and troubleshooting technical issues
Fluent in native language and English
Ability to work flexible shifts including night shifts/weekends
Strong interpersonal and communication skills while working with varying audiences (e.g. customers support teams and technical engineers/developers)
Experience working in D2AS would be an added advantage
Proven success in a fastpaced support environment
Experience working with Microsoft Excel Tableau Heartbeat and/or SQL
Experience with identification of areas for process improvement
Can adapt well to changing circumstances direction and strategy
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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