Senior Customer Outcome Tester
Senior Customer Outcome Tester
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1 Vacancy
Job Description
About this role
This role will be responsible for validating our Customer Outcome Testing teams work and supporting the Customer Outcome Testing Lead with the continual improvement of the testing programme.
As an integral member of the team you will have exposure across the business working closely with senior business and risk office leaders marketing & analytics compliance legal and operational risk management.
What youll do
Manage a workload of risk based validations; ensuring decisions made on Customer Outcome Tests are accurate and that all documentation is completed correctly and stored appropriately.
Deliver validation results effectively by coaching and supporting the individual with any identified errors. Support the Customer Outcomes Testing Lead with ad hoc coaching (outside of BAU manager coaching) to target areas of continual improvement.
Support the Customer Outcome Testing leads by feeding insights identified across the multiple tests into their reporting.
Be comfortable with building your internal and external network to ensure Capital One is able to have a good understanding of where the bar is on outcomes.
Be a customer advocate within the Risk Office and wider business.
What were looking for
Youll be someone who is able to identify what a good outcome is for a customer and articulate why these havent been achieved youll then be comfortable to validate others reviews of customer journeys.
Youll be comfortable with changing priorities to most effectively support the business priorities.
Youll have a high attention to detail be able to identify areas where things arent as you would expect and then be comfortable to seek to understand why.
Youll have a deep understanding and knowledge around outcome testing.
Youll have a positive and cando attitude and always be looking to improve our work and processes.
Youll be a self starter who can manage their time and workload autonomously.
Youll have great teamwork skills and be comfortable with working with stakeholders across the business.
Where and how youll work
This is a permanent position based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
Were big on collaboration and connection so youll be based in our Nottingham office 3 days a week on Tuesdays Wednesdays and Thursdays.
Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.
Whats in it for you
Bring us all this and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including seasonticket loans cycle to work scheme and enhanced parental leave
Openplan workspaces and accessible facilities designed to inspire and support you. Our Nottingham headoffice has a fullyserviced gym subsidised restaurant mindfulness and music rooms.
What you should know about how we recruit
We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:
REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies
OutFront to provide LGBTQ support for all associates
Mind Your Mind signposting support and promoting positive mental wellbeing for all
Women in Tech promoting an inclusive environment in tech
EmpowHER network of female associates and allies focusing on developing future leaders particularly for female talent in our industry
If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
