Client Services Coordinator
Client Services Coordinator
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USD 52000 - 58000
1 Vacancy
Job Description
Description
At Guiding Eyes for the Blind we are passionate about connecting exceptional dogs with individuals for greater independence. Guiding Eyes for the Blind is dedicated to creating and supporting lifechanging connections between people and dogs.
At our facilities we breed raise and train exceptional dogs. Then we connect them to people who are seeking increased freedom and independence so that together they can experience all kinds of life adventures.
We are seeking a dedicatedClient Services Coordinator to support our client teams in their daily operations. In this multifaceted role youll play a vital role in creating smooth and impactful experiences for everyone we serve by providing topnotch reception phone and concierge support.
As the first point of contact theClient Services Coordinator will maintain a friendly and professional demeanor demonstrating patience and the ability to stay calm under pressure. You will engage with clients (on campus and remotely) and graduates in a courteous and professional manner ensuring a seamless and clientfocused service experience. This role will handle a mix of tasks related to our graduate and client services home training and residential classes.
This position is onsite five days a week at our Campus in Yorktown Heights NY
The Role
- Be the face of the organization greet our Graduates Donors Volunteers and guests. Responsible for managing visitor access by allowing entry through the main gate checkin visitors and vendors at the Front Desk and notify the appropriate staff member(s) of their arrival.
- Handle incoming calls on multiple phone lines with courtesy and professionalism. Route calls to the appropriate departments or individuals ensuring accurate messagetaking when required. Address general inquiries and provide basic information about the organization.
- Manage data entry for all Residential and Home Training classes and maintain student and graduate information using Salesforce and DocuSign.
- Prepare and distribute Residential and Home Training documentation in Braille and large print as needed.
- Create distribute and maintain a variety of letters communications and documents for students graduates and staff.
- Manage UPS/FedEx/Amazon or any other incoming packages; notify recipients of delivery.
- Package and ship guide dog equipment.
- Monitor mail room supplies and equipment and arrange ordering as needed.
- Perform other duties and projects as assigned.
Qualifications You Will Need
- Minimum of three to five years Administrative experience.
- Exceptional interpersonal and problemsolving skills.
- Capable of interacting with Staff Volunteers clients and the general public with poise tact and diplomacy.
- Excellent organizational skills and keen attention to detail.
- Demonstrated ability to set priorities and multitask effectively.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong work ethic and selfdriven.
- Must demonstrate a consistently positive attitude professional demeanor and appearance along with a warm and welcoming presence.
- Reliability high level of integrity and punctuality are essential.
- Flexible collaborator willing to do what it takes to get the job done; adaptable and enjoys a challenge.
- Proficient in the use of Microsoft Office programs; Salesforce savvy a plus.
- Must be comfortable around large active dogs.
Salary Range (annually) $52k $58k
Please include a cover letter along with your resume telling us About You and to share why youre excited about contributing to our mission. As a Guiding Eyes employee you will enjoy knowing that every day you make a difference in the lives of people with vision loss!
While we appreciate your interest and application only candidates under consideration will be contacted.
Guiding Eyes for the Blind offers a comprehensive benefits package including the following:
- Competitive and generous healthcare (Medical/Dental/Vision)
- 403(b)
- Life Insurance
- Paid Time Off and Holidays
- You are invited to bring your wellbehaved dog to work
The above job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of this employee for this role.
EQUAL OPPORTUNITY EMPLOYER M/F D/V
Must be authorized to work in the United States
Required Experience:
IC
Employment Type
Full-Time
