Area Operations Manager
Area Operations Manager
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Job Description
Job Description: Cleaning Operations Manager
Position Overview: The Cleaning Operations Manager will lead and manage the cleaning teams to ensure a positive motivational and supportive working environment. This role involves advanced planning of all cleaning operations focusing on training and development and ensuring excellence in cleaning standards and customer interactions.
Key Responsibilities:
Leadership:
- Lead the cleaning teams to foster a positive and motivational work environment.
- Plan and schedule all cleaning operations including periodic tasks.
- Focus on team training and development to establish good working practices and enhance customer experiences.
- Ensure high standards in cleaning operations including security health and safety compliance and staff presentation.
Best Practice and Innovation:
- Provide professional support in servicerelated and contractual matters.
- Maintain high standards and suggest initiatives for continuous improvement.
- Manage and resolve all cleaning feedback and complaints.
- Collaborate with stakeholders to promote teamwork and add value.
- Manage and report on cleaning operational budgets transparently.
Team Management:
- Lead and support direct reports positively.
- Ensure exceptional operational standards and meaningful interactions with building users.
- Work with senior leadership to plan staffing and manage capacity during peak times.
- Conduct recruitment induction training and development of colleagues.
- Ensure compliance with quality performance measures and resolve any failures professionally.
Communication:
- Ensure effective communication through meetings handovers and reporting.
- Attend business progress and team meetings as required.
- Deliver concise and sound written reports for internal and external communication.
- Maintain confidentiality in client communications.
Brand Enhancement:
- Reflect the brand and culture in team behaviours.
- Drive sustainable service delivery.
- Consistently exceed customer expectations and ensure longterm satisfaction.
Qualifications:
- Proven experience in a leadership role within cleaning operations.
- Strong organizational and planning skills.
- Excellent communication and interpersonal skills.
- Ability to manage budgets and report transparently.
- Knowledge of health and safety regulations and compliance standards.
This role is ideal for a proactive leader with a passion for maintaining high standards and fostering a positive team environment.
Required Experience:
Manager
Employment Type
Full-Time
