Conduct Risk Analyst
Conduct Risk Analyst
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Job Description
Job Title: Conduct Risk Analyst
Reporting to: Senior Compliance Officer
Location: City of London
Contract: Permanent 35 hours per week
Hybrid: 3 days in the office 2 days working from home
Overview:
Why Tokio Marine HCC
Standing still is not an option in the current world of Insurance. TMHCC are one of the worlds leading Specialty Insurers. With deep expertise in our chosen lines of business our unparalleled track record and a solid balance sheet TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit empowering our people and delivering on our commitments are at the core of our customer values and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose:
To assist in managing the Conduct Risk elements of the TMHCC International Compliance function including the management of complaints to ensure it meets company and regulatory expectations.
Key Responsibilities:
- To handle all aspects of complaints management including:
- maintaining appropriate and relevant records (including use of the CareSmart complaints system);
- investigating the background and circumstances of complaints cases;
- liaising with business units to reach appropriate resolutions to complaints;
- communicating with complainants and/or their representatives both verbally and writing keeping them informed and bringing complaints to a conclusion;
- assisting the Compliance Officer Conduct Risk in any required reporting relating to complaints both external regulatory reporting and internal reporting to TMHCC Internationals Boards and Committees;
- maintaining and updating the Complaints Handling Procedures and Complaints elearning training module as required; and
- review of any FOS/regulatory papers issued covering complaints handling.
- To assist with the completion and submission of Conduct Risk related Lloyds and regulatory returns as necessary.
- As required assist the Compliance Officer Conduct Risk with the completion of Lloyds minimum standards for Complianceowned areas.
- Provide support to the Compliance Officer Conduct Risk for regulatory risk assessments and requests for information thematic reviews and internal audits.
- To assist in obtaining appropriate Conduct Risk related management information and incorporating this into the Conduct Risk MI reporting dashboards as well as providing appropriate analytical commentary on the MI.
- To liaise with business units as appropriate and respond to Conduct Risk queries comprehensively and in a timely manner.
- To assist as required in the implementation of the Complaints and Conduct Riskrelated objectives detailed in the annual Compliance Plan.
Skills and Experience Specification:
Essential
- Minimum of 2 years experience handling complaints from first advice through to conclusion
- Good communication skills both verbal and written.
- Strong attention to detail.
- Ability to confidently communicate with the business.
- Ability to assimilate and interpret information with accuracy.
- Competent in use of Microsoft Office.
- Strong investigative and analytical skills.
Desirable:
- Experience within the London insurance market preferred
- Knowledge and experience of Conduct Risk particularly in the UK.
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
#LIBU1 #LIHybrid
Required Experience:
IC
Employment Type
Full-Time
